Hi, I’m Nathan! A Virtual Assistant specializing in Admin tasks, Social Media Managing, Content Creator and Graphics Design with 16 years of experience working in the BPO industry. In the past years working in the corporate world, I showcased my skills by improving team productivity and gaining client trust. I was promoted to different roles, from a customer service representative to a Debt Collector, a Loan Processor to a Report Analyst, and a Team Leader. With the experience and skills that I gathered throughout the years, I’m confident that I could use these to help clients and their businesses with the value of working as a Team Player and dedication to the good and improvement process of the business. Always wanting to learn something new to improve growth.
Lyceum of the Philippines
Help recruit new potential athletes and gamers worldwide and introduce them to our agents for recruiting
Managing company assets
Manage Talent Onboarding Process
Assist Director in Quarterly Planning with Talents
Correspond with talents regarding insights + analytics
Assist Team Managers in admin tasks
Research and create lists of potential clients and talents
Maintain our internal software of Customer relationship management (CRM)
Daily surveillance of all Pipedrive users (including agents)
Aid in Pipedrive in other ways as it may be requested from time to time by the Director or the CEO
Research and update Pipedrive database
Train and help new staff, new interns or current staff on how to use Pipedrive correctly following Dulcedo protocols
Help as a learning buddy to new interns hired in the department
Generate reports and analyze data of daily productivity.
Monitoring of intraday agent’s performance and queue.
Answering client's inquiries through email and chat.
Managing calendar for Weekly and Monthly meetings with operations and management.
Coordinating tasks with other Report Analyst and RTA's.
Overseeing account interactions and productivity through social media platforms. Includes creating content, graphics, and video for daily activity and answering inquiries from the possible customer.
• Customer Experience Executive - Support/Loan Specialist (19 Apr 2020 – 15 Jul 2021)
Account: Plenti / Rate setter - AU
- Processing loan applications and submitting for a credit check. Reviewing documents for loan applications and doing follow-up emails for brokers.
• Customer Care Executive (May 2017 – 15 Apr 2020 )
Account: Origin AU
- Doing outbound calls to debtors that were referred by a client that has an outstanding balance. Negotiating and setting up a payment plan that a debtor can comply with based on their financial status and sending email correspondence to customers in following payments for debt owing Origin Energy.
Account: Access Counselling
• Risk management for customer concerns and attorney’s concerns.
• Assist product-specific questions from colleagues in support of account initiatives.
• Manage all intraday management processes in support of operations to achieve the business objective of achieving business service level objectives and maximizing efficiency and occupancy.
• Responsible for auditing recruitment, training, and nesting processes in ensuring employee retention.
• Provide financial credit counseling courses to debtor filing for bankruptcy in the USA.
• Forwarding client orders to the assigned florist in the specific area in the US.
• Assisting florist with concerns and complaints.
• Consistently exceeded sales goals and other metrics set by the client.
• Making sure that all calls are being managed for the team's performance.
• Provide service for client's wants to subscribe to Direct TV service.
• Serve as the liaison between operations, support, and clients.
• Train agents with our new and old products to improve sales techniques.
• Receiving and placing orders as an inbound telesales agent.
• Create optimum value through customer service.
• Maintain solid customer relationships by handling their concern with speed and professionalism.
• Perform related tasks as may be assigned or required by the immediate manager.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Serves customers by providing product and service information and resolving product and service problems.
Provides administrative support to an organization, working online remotely.
Wanted to personally thank you for everything you contributed Nate -- you were a great team member and you are the first Philippines team member and you validated to us that this was a winning hiring strategy for us and paved the way for the others that joined after you.
Thank you so much for everything 🙏
Nate,
It's been such a pleasure working alongside you all this time. You set the standard for all of us and certainly. Were going to miss you. You were my biggest hype man.
Thank you for all the laughs, puck passes and lunches. No meeting will be the same without you. Thanks for always being such a big help! You're going to do great! Goodluck! Best of luck in this next chapter my friend ❤️
Nate it's been such a pleasure knowing and working with you!! Thanks for all your help and support along the way :)
Wishing you nothing but the best for you, your family, and your new business☺️ cheers, Claudia