2016
BS Management
Bicol University
Your Partner in Productivity: A Multifaceted Virtual Assistant
I am a seasoned virtual assistant with extensive experience in managing a wide range of administrative and customer service tasks. I excel in delivering prompt and effective solutions to customer inquiries, resolving service challenges with confidence and professionalism. From calendar management and email correspondence to data entry and research, I ensure operational efficiency while maintaining a high level of accuracy and attention to detail.
I collaborate closely with my team to develop innovative, tailored solutions that meet the dynamic needs of clients, leveraging tools such as CRM systems, project management platforms, and productivity software. With exceptional organizational skills, adaptability, and a proactive approach, I can anticipate needs and streamline processes to enhance overall productivity.
Committed to excellence and armed with a deep understanding of the virtual assistant industry, I am dedicated to helping businesses grow by providing reliable support and fostering positive customer experiences.
My Skills and Competencies
Travel Management
Customer Support
Bookkeeping
Email Management
Social Media Management
Amazon Specialist
Research and Data Entry
Certificates
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My Experience and Education
2021
-
2022
Alta Resources
(Seasonal Team Leader)
Managed and/or assisted in customer/employee escalations, metrics, data analysis, reports, conference calls/meetings, and launch of client initiatives. Created and maintained a highly motivated and skilled team.
2022
-
2025
Talentpop, Inc.
(Customer Service Agent)
Successfully implemented exceptional customer service strategies and effectively managed multiple clients, resulting in a significant improvement in the company's business.
Handled multiple clients simultaneously while maintaining high service standards.
Exhibited a high level of empathy towards customers, which allowed me to gain valuable insights into their circumstances.
2024
-
2025
Applyre
(Research and Data Specialist)
Conducted comprehensive job searches and applied for relevant job opportunities on behalf of the company’s clients.
Ensured that the positions matched the clients' specific expertise, experience, and career goals by thoroughly reviewing job descriptions and company requirements.
Evaluated multiple factors such as industry, role responsibilities, skill sets, and location to ensure optimal alignment between the job and client qualifications.
Consistently met the target number of job applications by applying to the required number of job links within the set timeframe.
2019
-
2022
Alta Resources
(Resource Agent)
Assisted the team leaders with administrative tasks such as reviewing the agents' disputes, and client escalations. Created engagement by directly reaching out to the customers to follow up with their experience and assist if there's an issue.
2018
-
2019
Alta Resources
(Email and Chat Support Associate)
Responded to customers' inquiries regarding product information, order status, and such through email and live chat ensuring to provide the best customer service.
My Services
Bookkeeping (QBO)
I offer reliable bookkeeping services, from organizing records to reconciling statements, ensuring accurate finances.
Customer Support
I offer exceptional customer support, delivering prompt and professional assistance to resolve inquiries and issues.
General Virtual Assistance
I provide reliable virtual assistance, handling tasks like data entry, scheduling, and research to support your business
Data Entry / Web Research
I provide accurate data entry and web research to deliver timely, reliable results for your business needs.