2017
Bachelor of Arts in Communication
Far Eastern University
More Info About Me
I am a seasoned Customer Service Representative with four years of experience in the customer service industry, complemented by a year of successful virtual assistant work. My career has been dedicated to providing exceptional customer support across various channels, where I've consistently demonstrated active listening and problem-solving skills. With a proven track record of adaptability and efficient task management, I am well-equipped to excel in customer-centric roles, delivering top-notch service and contributing to organizational success.
My Skills and Competencies
Social Media Manager
Customer Service
Executive Assistance
Content Creator
Facebook Ads Management
Certificates
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My Experience and Education
2018
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2019
Concentrix
(Sales Associate for Integrated Service Model)
-Maintain up-to-date knowledge about ATT products and services.
-Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
-Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
-Take customer calls and complete service orders.
-Understand customer needs and recommend appropriate products and rate plans.
-Handle customer requests for payments, activations, upgrades and other services.
-Address and resolve customer concerns promptly.
2019
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2022
TeamSpan Asia
(Account Specialist)
-Categorize and assign emails for completion.
-Identify and attach documents for billing.
-Manage email folders.
-Document special instructions and requests according to clients.
-Correct and update the internal database and ensure it remains error-free and organized.
-Create reports using data gathered on a regular basis.
-Provide accurate, valid and complete information by using the methods/tools provided by our partners and leadership team.
-Meet targets/goals set by clients or leadership team.
May 2022
-
October 2022
BrightDrop Virtual Assistants
(Virtual Assistant)
- Render support to cardholders and concerns relating to corporate
and purchasing card transactions and policies.
- Responsible for carrying out random transaction audits to ensure
policy compliance.
- Active/block card, check balance, change PIN and explain how to get
the money off the card
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.