Hey I am Naia Mary Rose

More Info About Me

I am a graduate of BS Nursing and BS Hotel and Restaurant Management. I have trained in Japan and USA which broadened my knowledge in the hospitality industry. Through this, I was able to hone my skills in management and communication where I further learned the value of leadership, accountability, integrity, discipline, hard work, team work and time management.

I am a goal- oriented person who enjoys the challenges as well as the milestones that I get to experience in learning new things. I am willing to learn and to be trained.
I love trying out food and local coffee shops whenever I travel. Travelling - taught me to be humble and to be open- minded; to be able to adapt to a constant changing environment. I love creating travel plans and doing simple research work as well.

I also have 4 years of experience in the BPO industry as a Travel Process Associate and a work-at-home agent under food, health care and logistics which gave me the opportunity to hone my skills in research, providing excellent customer service, and extending an extra mile to clients. This also gave me the opportunity to improve my decision-making skills, communication skills and patience.

I am eager to learn new things and I am always open to opportunities in improving my skills. I am up for a challenge from time to time because it gives me the chance to think “outside of the box” and to not limit myself on whatever task or challenge is given to me.

Naia Mary Rose Co Dela Cruz
Dasmarinas City, Philippines
naia.codelacruz@gmail.com
Freelancer
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My Skills and Competencies

Social Media Manager
Social Media Engager
Facebook Ads Manager
Pinterest Manager

Certificates

1
Amazon

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Bachelor of Science in Hotel and Restaurant Management

De La Salle University- Dasmarinas

2008
Bachelor of Science in Nursing

The Philippine Womens University

2023 - 2024
Concentrix
(Customer Service Representative)

Health care and Logistics (Moving and Storage)

2018 - 2020
AIRBNB
(Account Manager (Freelance))

Handled an account for a condominium unit for rent in Airbnb
Creating, managing and customer service for the specific Airbnb account
*superhost

2019 - 2020
Fundamental
(Social Media Manager)

Create and manage social media account for the product

Answer queries for possible leads

Create ads to promote the product in the prospect location

Create logo and labels for the product as well as content

Posting of product in groups as a marketing strategy

2019 - 2020
KamaligCo
(Social Media Manager)

Create social media account on FB and IG

Create logo and content such as ads for marketing purposes

Posting on groups for marketing purposes and to create leads

Answering queries to possibly create leads

2019 - 2020
KALAMAN-C
(SOCIAL MEDIA MANAGER)

Handle social media page

Answer queries of possible leads

Create leads through daily posts and group posts

Content creation for FB ads and marketing

2018 - 2020
Hyatt Regency - Birmingham
(Hospitality Management Training)

Handled food preparation and service for VIP's and groups such as Mercedes Benz, Football teams and the like to provide them an excellent dining experience.

Tasked to communicate with other departments depending on the need or concern of the guest.

Trained several staffs to be positioned on the different areas of the kitchen.

Do inventories with regard to my assigned station/ area.

Production and management training on several areas in the kitchen and restaurant.

Effectively handled a maximum of three (3) stations in the kitchen all at the same time.

2017 - 2018
The Kiroro Resort / Sheraton Hotel Hokkaido, Japan
(Hospitality Management Training)

Set- up, organize and maintain the tasks assigned to me in the production area.

Task to be time sensitive and attention to detail in preparation of the food and area from start to finish.

Tasked to interact and provide excellent customer service to guests from different countries during operations.

2011 - 2012
INTERGLOBE TECHNOLOGIES INC.
(TRAVEL PROCESS ASSOCIATE)

I worked with an International airline company and was tasked to verify and process clients' accounts over the phone.

Identify customer needs, do research and provide solutions and alternatives.

Prioritize tasks to fit our client's needs.

I handle upselling and upgrading of additional needs to make our clients' more comfortable during their flights / travels.

2009 - 2010
KGB PHILIPPINES
(PART TIME WORK-AT-HOME AGENT)

Tasked to answer "anything under the sun" queries from the United Kingdom.

To provide updated and reliable information on all queries I take.

To optimize platforms for research purposes and accuracy of information.

Perform task efficiently.

My Services

Social Media Manager

Create social media strategies, take care of companies/ brands and social media pages.

Engager

Development of brand awareness / Reputation management / Cultivation of leads and sales


Works

Social Media Manager

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dasmarinas City,
Philippines
Email :
naia.codelacruz@gmail.com


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