2014
Bachelor of Science in Education
Nueva Ecija University of Science and Technology
More Info About Me
My Name is Nadine. I worked in the BPO industry for almost 5 years. Been through various roles from Technical, Customer Care, and Financial Associate support to Customer Feedback Review Analyst as part of a project-based program. Right now, I have been working as a Recruitment Coordinator for over a year. I can really say that my years of experience in the BPO industry has thought me to become flexible and I think that this is so important while living in a fast-paced set of working environments. I learned to have a strong networking relationship by working closely to clients and honed the ability to manage conflict by dealing with the demands of our customers to output the quality of service that they are expecting.
I am truly looking forward to be a great asset of your company with the skill set that I have while nurturing my capabilities as I am starting this career as a Freelancer.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Korn Ferry Manila
(Recruitment Coordinator)
Collaborating closely with the Recruiter to provide direct coordination and assistance to the client and candidate. Responsible for many Trackers and daily reports for this part of the recruitment process.
2021
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2021
Insurance Support Services International
(Customer Associate Representative)
Supplying request forms for account updates. If the policy is invested in the stock market, assistance with withdrawals, tax forms, fund reallocations, claims, and changes of their funds.
2019
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2021
SYKES Asia Inc.
(Technical Support Representative)
-Giving consumer Nest and HC devices, such as Chromecast, Google Nest Hub, and Thermostat, installation and post-installation instructions. Calls (inbound/outbound), chat on the support page, and social media are the support channels that are handled (Twitter, Instagram, and Facebook)
-Analyst at Google Project X team that monitors consumer feedback and surveys from retail websites in order to provide user-friendly updates across all Google Hardware devices.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.