2008
Associate Degree
The Sisters of Mary School
More Info About Me
Hi! I provide top-notch Customer Support Services. My goal is to deliver Excellent Customer Service. I am highly skilled in both verbal and written communication and also in providing effective feedback. By training and experience, I am able to convert difficult Customers to Satisfied Customers, through active listening, empathy and providing professional answers in a non-robotic way.
My services include Email support, Social Media Replies, Sales Enquiries, Live Chat Support. I can provide other custom services to your business on request.
I possess over 4 years of customer service across various sectors. I am a professional that take confidentiality very seriously, therefore, company and customers’ data are treated confidentially.
My Skills and Competencies
Social Media Management
Data Entry
Amazon Virtual Assistant
Certificates
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My Experience and Education
2020
-
2022
EVERISE
(Customer Service Representative)
Answering more than 50 calls per day.
2019
-
2019
CONCENTRIX
(Technical Support Analyst)
Answering queries related to accounting, inventory, payroll, tax filling, invoicing etc.
2017
-
2019
ALORICA
(Customer Service Representative// Email Support Representative)
Answering more than 50 calls and emails per day
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Customer Support Specialist
Answering more than 50 calls and emails per day.