2002
Bachelor of Arts in Mass Communication
University of the Philippines
About Me
Hi! I’m Myra. Your versatile virtual assistant angel. Let's make your work or business fly with my set of skills.
★Amazon: Product Research, Product Listing and Optimization
★Executive Assistance: Calendar management, inbox management, travel management
★Admin Support: Research, data entry, transcription, typing, invoice management, file management
★Customer Service: Following up with clients/customers, answering queries, handling complaints
★Social Media Management: Setting-up social media accounts, content creation, content planning, copywriting, followers and fans engagements, moderating comments
Here are the tools that I use to make my work efficient.
★Amazon: Keepa, Helium 10, Amazon Seller Central
★Productivity: Google Suite, Microsoft Office, Adobe Acrobat, Dropbox, DocuSign, Asana
★Project Management: Asana, Slack
★Social Media Management: Hootsuite, Facebook Business Suite, Later, Canva, Manychat
★Sales and CRM: Kajabi, Solve360, Mailchimp
★Communication: Zoom, Google Meet, Skype, Whatsapp, Telegram
Let's talk and find out if we are a match made in heaven!
Skills and Proficiencies
Content Creation
Amazon VA
Social Media Management
Executive Assistance
Data Entry
Customer Service
Certificates
Experiences and Education
2006
-
2010
Etihad Airways, Abu Dhabi, UAE
(Team Leader - Admin and Operations)
I supervise a team of call center agents and respond to emails from Etihad Airways offices globally. I also monitor the team's service level in answering customers' calls. I successfully handled an escalated VIP flight delay case. By coordinating with the airport hub manager, we provided the VIP with a swift arrival process from baggage to immigration. I got promoted as Team Leader for Admin and Operations, which handles the administrative aspect of the Call Center.
2012
-
2013
Shangri-La Qaryat Al Beri Abu Dhabi, UAE
(Communications Coordinator)
I support the Director of Communications on administrative tasks, creating marketing collateral and press kits. I also coordinate communication activities and promotions for the hotel.
2013
-
2014
Cebu Web Services
(Digital Marketing Assistant)
I assisted in creating and implementing digital and social media marketing campaigns for our clients. I do copywriting, research, and event coordination.
2014
-
2022
Cazaly Communications Melbourne, Australia
(Virtual Assistant)
I manage the client's admin tasks and provide customer support to her clients. I also work with the client to meet sales targets and ensure delivery of all her programs, courses, and mentoring services. I also liaise with vendors for event logistics, printing, and graphic requirements.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.