Marketing Management
University of the East
N/A
University of the East
- Provide quality and accurate transaction processing such as data parsing, entry, and updating
- Enhance data through research and analysis
- Extracting, generating reports
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Handling customer issues/concerns
- Updating and creating SOP
- Consistently and timely address inquiries from customers and overseas agents
- Preparing quotations and sending them to customer or overseas agents
- Monitoring and updating rates in the system
- Sailing schedule update
- Generating monthly sales report
- Invoicing
- Perform other general logistics support functions and any other ad-hoc tasks assigned
- Provide superior administrative support to the managers (Engineering, Human Resources, Marketing, and Purchasing) and occasionally to expatriates specifically General Manager and Vice President
- Coordinated and set up high-level conference calls, board and management meetings, special events
- Travel arrangements including correspondence, legal documents, travel-related visa matters, and events/logistics coordination
- Negotiated favorable terms and pricing agreements with resorts, vendors, caterers, and other providers for service at special events
- Act as receptionist/concierge
- Preparing bi-weekly expense and travel report
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.