Your future VA, Myra

More Info About Me

Good day! I am Myra Dignos. I have worked as a Virtual Assistant for over five years, doing admin tasks, customer service, data entry, property management, and other general virtual-related tasks, and I'd love to grow with your company as your newest team member :)

My proactive approach to self-development and drive to continuously learn and improve will likely make me a valuable asset to your organization. My diverse skills and experiences from my freelancing, online training and small-time business ventures will likely set me apart from other candidates and show you that I am a dedicated and driven individual. I have a little experience doing Social Media Management, and I recently took an in-depth course about it.

I have Virtual Assistance experience with short-term rentals, from check-in and out of a guest to cleaning and maintenance schedules. I liaised between the guest, host, cleaners, and maintenance. I was also in charge of listing optimization to get more bookings. I also ensured that the damage claims, review responses, and disputes were handled promptly.

I am also a graduate of Industrial Technology, majoring in Computer Technology. I have worked as an Associate Software Engineer for a year doing admin-related tasks, primarily using the SAP4Hana tool related to procurement in a virtual setup. I have also worked as a Virtual Assistant/Customer Service for over five years. I've handled technical, and customer support accounts for multiple campaigns such as Comcast, Expedia, Travelocity and Hotwire, Booking.com & Airbnb, catering across North America, Europe & Asia Pacific Regions.

JOB DESCRIPTION for Airbnb, Expedia (Car, Hotel, Flight) Campaigns:
➢ Handles incoming and outgoing calls, messages, and emails or inquiries from guests and hosts about their reservations, cancellations, refunds, listing properties, and decision-making on cleanliness, house rules, security, privacy, and review concerns.
➢ Handles incoming calls or inquiries from customers or clients for their hotel, flight, and car reservations
➢ Making outbound calls to different clients such as hotels, airports, and car rental establishments to further help out the customer
➢ Assists customers effectively by solving customer questions and ensuring customer satisfaction

I am familiar with using tools such as Hospitable, Guesty, PriceLabs, TurnOverBnb, Furnish Finder, Zendesk, Zillow, Wix, Canva, Slack, Trello, Monday.com, Confluence, Asana, Google Voice, Open Phone and MS Office applications such as Word, and PPT, Excel, and I also know Calendar and Email management.

I'd love to grow with you professionally. I am also assertive, attentive to details, and trainable with a great sense of humor.

Talk soon!

All the best,
Myra Dignos