Been a Virtual Assistant for over five years, doing admin tasks, general VA, EA, customer service, data entry, property management, former Airbnb employee, and other general virtual-related tasks, and I'd love to grow with your company as your newest team member 😉
Here are some of my relevant experiences for the role:
➢ I have worked as a Virtual Assistant for over five years and was formerly an Airbnb employee in the Resolutions department.
➢ I have solid experience with short-term rentals, from guest check-ins and check-outs to coordinating cleaning and maintenance schedules.
➢ I liaised between guests, property owners, cleaners, and maintenance teams.
➢ I also have experience in listing management, including creation and optimization.
➢ I have extensive experience handling Damage claims and Review management, including responses, removal, appeals, disputes, etc.
➢ I was part of the Quality Assurance Management team, ensuring every team member followed established processes.
➢ I also contributed to creating and implementing SOPs to streamline team workflows.
Talk soon!
Myra 💞
📎Here are my socials:
🔗LinkedIn: http://www.linkedin.com/in/myra-dignos-08b991236
💼Upwork: https://www.upwork.com/freelancers/~01ffa78a9d994f223a
Southern Luzon State University
Bachelor's Degree Graduate
➢ Liaising between the cleaners, maintenance, guests, and property owners as needed
➢ Vetting potential long-term & short term guests
➢ Creating SOP’s and other reports as needed
➢ Damage claims management
➢ Reviews management
➢ Listing management - creation & optimization
➢ Quality Assurance management
➢ Perform admin tasks such as creating reports, data entry and solving program-related issues such as tickets through investigation and replication
➢ Develop new features or products for an area of our platform working alongside with Development Team
➢ Maintain and enhance current features and functionalities and monitor and control the system
➢ Configure business processes based on defined business requirements using SAP S/4HANA
⮚ Handles incoming and outgoing calls, messages and emails, or inquiries from guests and hosts about their reservations, cancellations, refunds, listing properties, and decision-making on different issues such as cleanliness, house rules, security, privacy and review concerns, etc.
⮚ Assists customers effectively by solving customer questions ensuring customer satisfaction
⮚ Completes supporting paperwork and data entry as required
⮚ Handles incoming calls or inquiries from customers or clients for their hotel, flight and car reservations
⮚ Making outbound calls to different clients such as hotels, airports, car rental establishments to further help out the customer
⮚ Assists customers effectively by solving customer questions and ensures customer satisfaction
⮚ Completes supporting paperwork and data entry as required
Experienced VA in Airbnb, short-term rentals, guest comms, claims, reviews, listings, and team coordination.
Former Airbnb employee with 5+ years’ STR experience, working with multiple clients across the US, UK, Thailand, and AU.
Skilled Admin Assistant with 5+ years’ experience in scheduling, data management, communication, and team support.
