2007
Associate in Office Management
System Technology Institute (STI)
More Info About Me
I am currently an OFW (overseas Filipinno Worker) here in Macau as a Public Area Attendant. I’ve worked in BPO as a customer service representative in Amazon for 3 years.
My Skills and Competencies
Social Media Management
Shopify VA
Data Entry
Content Creator
Facebook Ads Specialist
Certificates
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My Experience and Education
2016
-
2023
The Venetian Cotai Hotel Management Limited
(Public Area Attendant)
2013
-
2016
Sutherland Global Services
(Customer Service Representative)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing returns, refunds, replacement and other requests.
• Ensure customer satisfaction and provide professional customer support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify VA
Customize Your Store With Our Website Builder.