2015
Bachelor of Science in Business Administration Major in Management
Bulacan State University
Facts about me
I spend my time watching Youtube and browsing google, these two platforms is my go-to site every time I wanted to learn new things or I don’t understand things. I also love playing NFT games, but playing with my cats is my favorite thing.
Abilities and Competencies
Social Media Manager
Data Entry
General Virtual Assistance
Operations Analyst
User Acceptance Testing
Customer Service Representative
Certificates
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My Experience and Education
2020
-
2023
Telus International Philippines
(Operations Analyst- User Acceptance testing)
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test case
• create and develop test scripts
• Lead projects and implement pre production testing and post production.
• Tracked, prioritized and organized defects with JIRA, working with development team to facilitate timely corrections.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests.
2019
-
2020
Telus International Philippines
(Operations Technical Support II)
• Assisted customers with setting appointments, and special-order requests
• Defined and documented technical support best practices for Fibre technologies.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
2016
-
2019
Telus International Philippines
(Customer Service Representative)
• Do inbound and outbound call to update and process order place by client online
• Setting appointment for clients request installation
• Assist client with their inquiry about new product
June 2022
-
2023
Online Helper
(Data Entry)
Lead the process of documenting customer needs and request
Input data based on customer's request
October 2023
-
December 2023
BGDY
(Business Analsyt)
Create Standard Operating Process
Create workflow (thru BPMN process and word documents)
Improve and developed current process base on Business needs
Generates lead
Social Media Management
My Services
Customer Service Representative
"Well done is better than well said."
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
General Virtual Assistance
"Work joyfully and peacefully, knowing the right thoughts and right efforts will inevitably bring about right results."