2015
Bachelor of Science in Business Administration Major in Management
Bulacan State University
Facts about me
I am a versatile professional with extensive experience in User Acceptance Testing (UAT), Lead Generation, and Customer Service. My ability to identify system improvements, generate high-quality leads, and deliver exceptional customer experiences has consistently contributed to business success. With a results-oriented approach, I thrive in both technical and customer-facing roles.
UAT Testing | Lead Generation | Customer Service
Social Media Manager
Data Entry
General Virtual Assistance
Operations Analyst
User Acceptance Testing
Lead Gen Specialist
Customer Service Representative
Certificates
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My Experience and Education
June 2022
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December 2024
Online Helper
(Lead Gen Specialits | Trainer)
• Delivered exceptional customer support using proprietary systems, ensuring a seamless customer experience.
• Trained new hires through group sessions, one-on-one guidance, and live shift shadowing, improving training completion rates by 20%.
• Developed user-friendly training materials and guides, reducing onboarding time for new hires by 15%.
• Supported team members by offering feedback and coaching, leading to a 10% increase in individual productivity.
• Collaborated with other teams to refine lead generation processes, contributing to a 12% growth in qualified leads.
2020
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2023
Telus International Philippines
(Operations Analyst- User Acceptance testing)
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test case
• create and develop test scripts
• Lead projects and implement pre production testing and post production.
• Tracked, prioritized and organized defects with JIRA, working with development team to facilitate timely corrections.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests.
2019
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2020
Telus International Philippines
(Operations Technical Support II)
• Managed appointment coordination and special orders, improving service responsiveness by 20%.
• Defined and documented best practices for Fiber technology support, reducing issue resolution time by 15%.
• Identified and resolved customer issues promptly, contributing to a 25% reduction in service downtime.
• Enhanced customer satisfaction through innovative strategies, achieving a 30% increase in overall satisfaction ratings.
October 2022
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December 2022
BGDY
(Business Analsyt)
• Developed and implemented Standard Operating Processes, enhancing efficiency and standardization across workflows.
• Designed workflows using BPMN processes and Word documents, aligning with organizational objectives.
• Innovated and refined processes to boost productivity and effectiveness.
• Led lead generation initiatives, resulting in increased business opportunities.
• Managed social media platforms and executed strategic plans to enhance brand visibility.
• Coordinated administrative tasks, including internal meetings and cross-departmental collaboration sessions.
My Services
Customer Service Expert
"Well done is better than well said."
Lead Generation Specialist
Designed and implemented a multi-channel lead generation strategy targeting Business . Utilized LinkedIn Sales Navigator
UAT Tester
Conducted comprehensive UAT for [specific application/system], ensuring all functionality met user requirements
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
General Virtual Assistance
"Work joyfully and peacefully, knowing the right thoughts and right efforts will inevitably bring about right results."