2015
BS-Psychology
Magna Cum Laude at Liceo de Cagayan University
Get to know ABOUT ME!
Hi! This is Mylene, your Rockstar Virtual Assistant! I'm 29 years of age, married and a resident of El Salvador City, Misamis Oriental. I love cats and dogs. Personally, I'm a well-rounded person. A team player, multi-tasker, dynamic, goal-oriented, hardworking, and systematic. I love to work with lesser supervision and also adaptive to new skills.
I'm a graduate of Liceo de Cagayan University with a degree of BS-Psychology and was awarded Magna Cum Laude during my time. Technically, I'm well-exposed to clerical works since I was an office clerk for 7 years already, and I do the following: record keeping/organizing, data encoding, answering phone calls, appointment setting, email/calendar management; document drafting; creating PowerPoint presentations for meetings; and the like.
Given the skills and experiences that I have, I believe that I'm the best partner that you are looking for, for the success of your company.
My Skills and Competencies
Graphic Design
Social Media Management
Data Entry
Lead Generator
Bookkeeping
Certificates
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My Experience and Education
2023
-
2025
Stokes Law Group
(Legal Virtual Assistant)
Opening claims to third-party insurance companies.
Handling Property Damage until Litigation process.
Drafting legal documents such as: Letter of Representation, Loss of Use Demands, Diminished Value Demands, Drop/Termination letters, Deposition Notices, Arbitration/Mediation Notices, Defendant’s Independent Medical Examination Notices, and Settlement Letters.
Conducting discoveries for the litigation process which includes obtaining client’s responses to defendant’s interrogatories and request for production of documents.
Answering inbound and outbound calls.
Coordinating with Police Departments in obtaining Police Reports or submitting Open Records Requests for dash cam/body cam footages, 911 audio, and citation disposition.
Sending medical records and itemized billing requests with attached HIPAA to various medical providers.
Updating clients’ case summary and bodily injury treatments.
Case management through MyCase.
Calendar and Email management.
File management through Dropbox and Google Drive.
Client communication through phone calls, email, or text messages.
E-filing correspondence or pleadings to E-portals.
2017
-
2023
Regional Trial Court
(Office Clerk)
Record keeping, filing, organizing, and monitoring.
Writing legal documents, such as short orders or request letters pertinent to the work through Microsoft Word.
Answering phone calls or office queries.
Making monthly and annual inventories through Microsoft Excel.
Making daily calendar of cases to be tried in court.
Making PowerPoint presentations for my employer's meeting or outside office businesses.
Managing our email transactions daily.
2016
-
2017
Philippine Airlines
(Customer Service Agent (CSA))
Assist frequent fliers/passengers in their check in process.
Book and issue flight tickets of the passengers either domestic or international.
Assist passengers in their flight needs and also their baggage.
Announces boarding announcements.
Record keeping/organizing.
Data Entry/encoding.
My Services
Legal Virtual Assistant
Helps various law firms in handling Personal Injury and Probate cases.
Bookkeeper
Performs accounting tasks, monthly financial reporting, general ledger entries, and record payments and adjustments.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designer
Creates visual concepts to communicate information to the prospect audiences.