1997
Bachelor of Science in Computer Science
Republic Central Colleges
Your Trusted Partner!
I have completed rigorous training with a comprehensive understanding of the general virtual assistant with an in-depth training in real estate virtual assistant, I am eager to apply my honed skills and expertise to deliver exceptional results.
My Skills and Competencies
Virtual Assistant
Customer Service
Data Entry Specialist
Real Estate Virtual Assistant
Certificates
My Experience and Education
2023
-
present
Freelancer
(Customer Service Associate, Data Entry Specialist, Online Bookkeeper, Virtual Assistant)
Despite my 27 years of diverse work experience, I am new to the virtual assistant role. However, I have undergone rigorous training with ProVA PH under the guidance of Coach Dham. This training has provided me with a comprehensive understanding of the virtual assistant industry and its intricacies. Drawing from my extensive professional background, I am eager to apply my well-honed skills to this new endeavor and further challenge myself.
2019
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2023
Alorica Philippines Inc.
(International Customer Associate)
As an International Customer Associate at a logistics company, I am integral to efficient global shipping operations. My role involves offering exceptional customer service, addressing inquiries, and resolving issues for international shipments. I coordinate with various teams to ensure prompt solutions and customer satisfaction. By facilitating international shipments, providing accurate documentation, and assisting customers with regulatory requirements, I play a key part in seamless logistics. Through ongoing training, collaboration, and communication with customers worldwide, I contribute to smooth cross-border goods movement. Maintaining high levels of customer satisfaction through meeting or surpassing key performance indicators related to response times, issue resolution, and customer feedback is an ongoing goal of mine. I understand the importance of collaborating with fellow International Customer Associates as well as other departments such as Sales, Logistics, and Customs to ensure a cohesive and smooth end-to-end customer experience. Through engagement with customers via phone and email, I have the opportunity to interact with a diverse global clientele. This exposure not only enhances my understanding of international logistics but also allows me to contribute significantly to the seamless movement of goods across borders.
2017
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2019
SFI Multimix Corporation
(Employee Relations and Administrative Services Officer)
Appraises all investigations of employee offenses and recommends appropriate sanctions
Conducts corporate activities such as but not limited to Christmas Party, company outings, company sports activities and Company’s medical mission, Annual Physical Examination, etc.
In Charge of Canteen Concessionaire selection and evaluation and employees complaints.
In charge of Reception/Utility and monitoring of Office Supplies, Forms, Uniforms, locker assignment of employees, Medical and Janitorial supplies in the Administrative Department.
Assists employees in their concern about work, medical attention, benefits, complaints and grievances.
Submission of Security Reports through Watchman’s clock report.
Act as Recruitment Specialist when position is vacant or as need arises.
2014
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2017
Freelancer
(Government benefit, DFA Passport Online Appointment System, NBI, Birth Certificate - online assistance)
Online Government Benefit Application Assistance Specialist helps people apply for government benefits online. This role involves guiding applicants through the application process, making sure they meet the requirements, assisting with forms, and providing technical support. The specialist communicates clearly, maintains confidentiality, and stays updated on benefit program changes to provide accurate help. This role is crucial in ensuring that individuals and families receive the benefits they qualify for in a timely manner.
2002
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2014
Smart Shirts Philipines Inc.
(Human Resources Head, Labor Relations Officer, Payroll Clerk)
Embarking on my journey as a Payroll Clerk, I meticulously handled payroll intricacies, tax regulations, and diligent record-keeping. Progressing to a Labor Relations Officer, I honed my skills in addressing employee concerns, navigating labor laws, and nurturing positive workplace connections. Elevated to the esteemed position of Head of Human Resources, I have strategically oversee comprehensive HR functions, harmonize tactical plans with company objectives, and provide visionary leadership to my team. This narrative encapsulates my personal odyssey of growth and the meaningful imprint I've left on the organization.
1998
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2002
Shunta International Corporation
(Assistant Import and Export Officer)
In the role of a document specialist within the Clark Zone, I am responsible for meticulously preparing and processing essential documents such as invoices, packing lists, export declarations, export clearances, customs clearances, and boat notes. I manage the application process for clearances and permits through Clark Development Corp. and the Bureau of Customs, ensuring compliance throughout, and oversee the safe movement of container vans out of the zone. Additionally, I handle import permit applications, liaising with brokers, scheduling container examinations, and facilitating the electronic processing of textile export clearances, quotas, visas, amendments, and cancellations. I meticulously prepare bank negotiation documents, communicate effectively with various stakeholders via email, and compile yearly export reports. My role is integral in maintaining seamless and compliant logistics operations within the Clark Zone.
My Services
Virtual Assistant
27yrs diverse exp: acct clerk to virtual asst, adept in online bookkeeping, adaptable, analytical, eager to excel
Real Estate Virtual Assistant
Organization, Invoicing, Profit & Loss, and Intuit Quickbooks
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Expert solutions, swift resolutions & personalized assistance for all your requirements.