2009
Bachelor of Science in Nursing
Philippine College of Health and Science
More Info About Me
To obtain a responsible and challenging position wherein my skill may utilize and be applied
SUMMARY OF QUALIFICATION:
• Knowledgeable in MS Office Application, Computer Literate
• Highly motivated and goal-oriented professional with good working relationship
• A strong desire to be a key team member and will actively contribute to the ongoing process improvement activities in the team
• Mature, flexible, and broad-minded
• Committed to grow with organization
• Willing to be trained and can work with minimum supervision
• Capable of working under time pressure and/or deadlines
• Able to read and write, and verbally communicate in English
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
HCL Technologies
(Service Desk Analyst)
• Provides top quality customer service by assisting employees with problem that occur
• Provide an accurate record of each call in incident management tracking tool
• Plan, prioritize, organize and complete work to meet established objectives
• Provides technical support of business application. Escalates to SME and higher level support personnel
• Monitoring the ticketing system for self-service requests and following up with the requestor for additional information/troubleshooting
• Creating/maintaining user accounts, resetting passwords, creating groups etc.
2018
-
2020
TELUS International
(Technical Support Representative)
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email
• Provide answers to clients by identifying problems, researching answers and guiding clients through corrective steps
• Identify and escalated priority issues per client specifications
• Enter and update trouble tickets for customers with technical issues
• Mentor and train new representatives
• Tailor my communication to meet customer needs in an efficient and exemplary manner whether via phone, Email or chat
2015
-
2018
24/7.ai
(Customer Service / Technical Support Representative)
• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Update customer information in the customer service database during and after each call
• Effectively assess and troubleshoot equipment issues
• Upsell products and services
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.