2015
Hotel and Restaurant Management
Bulacan State University
More Info About Me
I am an organized individual with a strong ability to manage multiple tasks. My excellent organizational skills help me stay productive and efficient, even in fast-paced environments. I am also proficient in various software and technology tools, which enable me to accomplish more. I take pride in staying on top of my responsibilities, ensuring that everything is well-organized and executed to the highest standards.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Swissotel Clark and Widus Hotel (Hann Resort Incorporated)
(Swiss Service Agent and Cluster Rooms Reservations)
Monitors room availability, occupancy levels, and upsell promotions as necessary to maximize revenue
and meet guest demands.
Meets with Leading Quality Assurance Standards and Accor Values.
Coordinates room assignments based on guest preferences while ensuring adherence to operational guidelines with accurate records of guest information.
Handled guest complaints, lost and found inquiries, amenity requests in a professional and efficient manner
Create and Generate Morning Reports such as History and Forecast , Hotel Pick-up report, Availability
Forecasted Revenue, Competitor Analysis, Budget and Actual, Cancellations, No show.
Handled multiple reservations, Travel Agencies, Groups & FIT, ensuring accuracy and attention to detail while meeting deadlines during high-demand
2015
-
2021
Fairmont Hotel & Raffles Suites Makati
(Royal Service Agent / Switchboard Operator)
Maintained professionalism and adherence to Fairmont & Raffles' service protocols along with Accor
core values and has achieved 100% LQA Audit.
Efficiently managed incoming/outgoing calls, ensuring a high standard of guest service following the
Leading Quality Assurance Standard
Respond promptly to emergency situations as the main communicator to the whole Emergency Response
Team and provides detailed reports for post-incident analysis and improvement of emergency response processes.
Responsible for maintaining and supporting the Opera system, troubleshooting issues, and implementing backup.
Provided courteous, professional assistance for guest inquiries, requests, lost and found and reservations.
Handled room service orders, special requests, and guest concerns promptly and effectively and maintains detailed record of guests preferences.
Collaborated with other departments to ensure seamless guest experiences.
Adhered security measures in maintaining guest privacy.
Worked closely with IT department, including third party administrators (PABX), network specialists to ensure a coordinated approach to system maintenance and support.
2015
-
2015
Convergys
(Customer Service Representative II)
Verify and update patient insurance information, explaining coverage details and assisting with any insurance-related queries.
Work closely with healthcare professionals to enhance patient care plans, monitors medical supplies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.