2024
Bachelor of Science in Hospitality Management
Cebu Technological University- Argao Campus
Cebu, Philippines
The Person Behind the Work
Meet Monique — Your Dedicated Medical Virtual Assistant
I'm Monique, a reliable and detail-oriented Medical Virtual Assistant with hands-on experience in healthcare administration, cold calling, and virtual patient coordination. With a background as a clinic receptionist and part-time cold caller, I’ve developed strong communication skills, the ability to build rapport over the phone, and a professional approach to handling patient inquiries and follow-ups.
I’m proficient in tools like RingCentral, Google Voice, Zoom, DrChrono, Calendly, Google Workspace, Microsoft Office, Slack, and HIPAA-compliant platforms, and I’m comfortable managing appointment scheduling, admin tasks, insurance coordination, and overflow calls remotely.
Whether you're a healthcare provider or dental clinic looking for after-hours support, appointment setting, or patient follow-up assistance — I’m here to help streamline your workflow and improve patient experience.
Professional Skills and Expertise
Email Management Tools
Google Workspace
Digital Media ( Canva Expert, Capcut, AI-assisted tools)
Database Management
Scheduling Software
Microsoft Office Suite
CRM Systems
Customer Service
Content Creation
Certificates
My Experience and Education
July 2024
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March 2025
Cebu Doctors’ University Hospital, Inc. Centre for Sight Cebu -Larrazabal Eye Manila Clinic
(Receptionist/Clinic Secretary)
Coordinated schedules and appointments for patient consultations and surgeries.
Acted as a point of contact between doctors, patients, and hospital departments.
Managed confidential records and maintained accurate documentation.
Handled office supplies, reports, and invoice tracking.
Assisted optometrists with procedures and equipment setup.
January 2023
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December 2024
International Association for Youth and Students for Peace- Pilipinas
(Executive Secretary- Visayas)
Provided executive-level administrative assistance, ensuring seamless day-to-day operations of the organization.
Prepared and submitted weekly and monthly reports, tracking progress and key performance indicators.
Coordinated and hosted events, ensuring successful execution and positive outcomes.
Managed social media pages, creating engaging content and maintaining a strong online presence.
Maintained and updated membership databases, ensuring accurate records and effective communication.
Handled email correspondence, responding to inquiries and directing messages to relevant parties.
Monitored and updated databases, ensuring data accuracy and integrity.
Services Offered
Email Management
Managing inboxes, responding to emails, and setting up email automation.
Cold Calling & Patient Outreach
Following up on unscheduled treatments, patient recalls, and pending tasks with a warm, professional tone.
Document Preparation
Creating and editing documents, spreadsheets, and presentations using Microsoft Office Suite and Google Workspace.
Social Media Management
Designing and scheduling posts, responding to comments, and analyzing performance metrics to optimize online presence.
Administrative Support
Preparing reports, managing workflows, and providing general administrative assistance.
Scheduling Coordination
Coordinating appointments, meetings, and events, managing calendars, setting reminders, and sending notifications.