Hey I am Monica

More Info About Me

Hey there!πŸ‘‹, future business partner!

I'm π™ˆπ™€π™£π™žπ™˜π™– ! Picture me as your friendly neighborhood Virtual Assistant | Admin Support | SMM & Lead Gen .


I'm a client-focused Virtual Assistant with experience in admin support, customer service, and social media management. With a background in finance, cruise travel, and community management, I help businesses grow through efficient systems, empathetic communication, and lead-generating content strategies.πŸš€


Making sure everyone feels welcome, heard, and part of the family. Because when customers and client feel like friends, they stick around for the long haul. πŸ’œ

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So, are you ready to take this leap of faith with me? Hit that '𝗛𝗢𝗿𝗲' button !

And remember, good marketing isn't about selling products, it's about connecting with people. Let's make those connections count.

Monica Sabusap Mercurio
Pasig City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Admin
Social Media Management
Lead Generation
Data Entry
Content Creator

Certificates

C1
C2
Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Bachelor of Arts in Political Science

Leyte Colleges - College of Law

2023 - 2024
Probecx
(Cruise Specialist)

As a Cruise Specialist, our responsible is helping clients plan and book their dream cruises. Involve understanding clients' preferences, offering expert advice, and ensuring a seamless booking process.

2022 - 2023
FIS Global Solution
(Customer Service Representative)

As a Customer Service Representative in our finance account, you will be the first point of contact for our clients, providing them with top-notch assistance and support. You will play a crucial role in ensuring our clients have a positive experience by addressing their inquiries, resolving issues, and offering guidance on our financial products and services.

Jan 23 - Feb 23
Best Nanay Page
(Admin and SMM)

I managed the Best Nanay Facebook Page (75k followers) and Community (153k members). My role included creating the content calendar, designing graphics, and posting engaging content that really resonated with our audience mostly moms and homemakers.

My approach to content strategy is very community focused. I start by understanding the audience and what they usually need, want, or talk about. Then I create content pillars (like budget tips, mom hacks, motivational posts, and community-engagement content like greetings and shoutouts).

I plan weekly using a content calendar and I make sure everything stays consistent with the brand’s tone, voice, and visuals.

I also built lead generation strategies for Giveaways through interactive posts like asking questions to encourage comments and conversations within the community.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Lead Generation

Support in building a pipeline of leads to meet business plans, quotas and company objectives.


Works

Construction Comp. Leads

SMM,GRAPHICS AND CONTENT ...

Leads of Future Sponsors ...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Pasig City,
Philippines


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