2018
Bachelor of Elementary Education
Partido State University
More Info About Me
My name is Monica Paris. I am 26 years old and a college graduate with a Bachelor of Elementary Education degree, specializing in General Education. I have over five years of experience in customer service, where I have honed my skills in providing exceptional customer support. Throughout my career, I have consistently demonstrated a strong commitment to resolving customer issues promptly and effectively, ensuring customer satisfaction and retention.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Brandsource Service and Repair
(CSR)
Efficiently managing incoming and outgoing calls, emails, and texts. Coordinating technician visits to diagnose appliance issues for customers. Collecting essential customer details and comprehensive appliance information, including model, serial number, and specific issues.
2021
-
2022
Telus International Philippines
(CSR II)
I assist Uber drivers in the USA by managing and verifying their documents, such as vehicle insurance and driver's licenses. I also handle issues related to their trips, fare reviews, problems with the Uber application, and difficulties in receiving their weekly pay via flex pay, instant pay, and bank transfers. While I handle inbound and outbound calls, the majority of my work involves receiving calls from Uber drivers.
2022
-
2022
Teletech Customer Care Management Phil., Inc
(CSR I)
I work as a Number Porting Specialist, primarily handling incoming calls. My main responsibilities include assisting clients with transferring their phone numbers, activating new numbers, and transferring numbers between different carriers. I also help customers get new numbers, retrieve old numbers, and ensure that the correct device serial number is linked to the right phone number. Additionally, I engage in basic problem-solving for any issues that arise.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.