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Bachelor or Arts in International Studies
Liceo de Cagayan University
More Info About Me
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My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Domi Marketing
(Virtual Assistant - Appointment Setter)
• Contacted leads using GoHighLevel CRM to set appointments with potential clients who expressed interest through Facebook and Instagram ads.
• Delivered persuasive sales scripts, explaining the services offered and guiding clients through the booking process.
• Provided information on additional services and pricing, ensuring customers had a clear understanding of available options.
• Managed the appointment calendar efficiently using scheduling software, keeping track of appointments and maintaining an organized schedule.
2019
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2022
Concentrix
(Technical Support Representative)
• Provided Tier 2 technical support for Comcast customers, addressing complex issues related to internet, cable, and landline services via phone, email, and chat channels.
• Diagnosed and resolved advanced technical issues, ensuring high customer satisfaction by delivering prompt and effective solutions.
• Collaborated with other departments to escalate unresolved cases and provide customers with comprehensive support.
2017
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2020
Teleperformance CDO
(Customer Service Representative)
• Handled a high volume of inbound calls, assisting customers with account-related issues, payment arrangements, billing inquiries, and technical concerns.
• Managed customer inquiries and complaints in a professional and courteous manner while maintaining a positive and helpful attitude.
• Supported sales efforts by helping customers find suitable products, providing relevant information, and resolving product-related inquiries to ensure customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.