Bachelor or Arts in International Studies
Liceo de Cagayan University
N/A
Liceo de Cagayan University
• Contacted leads using GoHighLevel CRM to set appointments with potential clients who expressed interest through Facebook and Instagram ads.
• Delivered persuasive sales scripts, explaining the services offered and guiding clients through the booking process.
• Provided information on additional services and pricing, ensuring customers had a clear understanding of available options.
• Managed the appointment calendar efficiently using scheduling software, keeping track of appointments and maintaining an organized schedule.
• Provided Tier 2 technical support for Comcast customers, addressing complex issues related to internet, cable, and landline services via phone, email, and chat channels.
• Diagnosed and resolved advanced technical issues, ensuring high customer satisfaction by delivering prompt and effective solutions.
• Collaborated with other departments to escalate unresolved cases and provide customers with comprehensive support.
• Handled a high volume of inbound calls, assisting customers with account-related issues, payment arrangements, billing inquiries, and technical concerns.
• Managed customer inquiries and complaints in a professional and courteous manner while maintaining a positive and helpful attitude.
• Supported sales efforts by helping customers find suitable products, providing relevant information, and resolving product-related inquiries to ensure customer satisfaction.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.