2014
Information Technology
Datamex Institute of Computer Technology
More Info About Me
Hello! I am Monette, an aspiring Social Media Manager base in Manila, Philippines. I started off as an Office Admin for 4 years then I tried entering the BPO Industry and now I am an experienced Customer Support Representative and Graphic Designer. Because of love for anime, I did learn how to draw and to create story panels for scripts. On my free-time, I watch crime stories and k-dramas! The reason I became interested in Social Media Management is because I really love to interact with different people and I also like to show the world my creativity.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
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COLLECTIVE SOLUTIONS
(CUSTOMER SERVICE REPRESENTATIVE)
• Responding to customer queries in a timely and accurate way, via phone, email, or chat using Salesforce and Avaya.
• Identifying customer needs and helping customers use specific features.
• Analyzing and reporting product malfunctions.
JANUARY 2020
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JUNE 2020
RJ GLOBUS
(GRAPHIC DESIGNER)
• Creating plaques for US clients.
• Coordinating with Sales Representatives.
• Creating Game Plan to hit metrics with team.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.