2014
BS Information Technology
ACLC College
Your Trusted and Reliable Virtual Assistant, On the Go!
Hello! My name is Mondale Lips, but you can call me "Dale." I'm 33 years old and currently residing in Davao City. I have a degree in Information Technology, which I completed in 2014.
I dedicated 8 years to the BPO industry, providing customer and technical support across various accounts, including telecommunications, food delivery, order processing, and healthcare.
My experience in the BPO industry has honed my self-reliance, adaptability to change, and ability to swiftly learn new skills.
This major transition will allow me to apply the skills I've gained through training and further refine them.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2024
VXI Global Solutions
(Account Associate)
Provide excellent customer service/technical support for several accounts such as telecommunication, food delivery, order placing and healthcare.
2018
-
2018
QA World
(Audio Transcriber)
Transcribe short/long audio calls through text with high accuracy
2017
-
2018
Happy CPR Foundation
(Appointment Setter)
Reaching out pre-schools and dental facilities to book an appointment and conduct ALS/BLS training to obtain certification. Sending email marketing for future potential clients.
2014
-
2017
Sycore Business Solutions Corporation
(Sales Representative)
Perform outbound cold calling using robo agent to persuade customers on giving pledge to a certain non-profit organization and generate potential givers for future interaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.