2009
Bachelor of Science in Nursing
University of St. Anthony
More Info About Me
Hi! I’m Monaliza Lavadia and you can call me Mona. I’m 34 years old from Camarines Sur, Philippines. I am a hardworking person that is consistent and thorough in my work. I have a wide range of technical and customer service abilities. I'm also good at handling different jobs efficiently on a regular basis, handling pressure well, and completing all projects on schedule. I'm excited to learn everything that will help the business grow.
I recently finished my Amazon VA In-depth training, and I'd like to look into the possibility of finding work in this field. If you want your Amazon Seller account to be in excellent shape, I can manage it remotely. I can handle time-consuming chores including adding products to your store, responding to inquiries and complaints from customers, and performing daily Amazon Seller Central maintenance.
Moreover, I have expertise in dealing with customers regarding complaints, refunds, and technical issues with the product from my time working in customer service for BPO firms over a number of years. I've worked with a variety of customers, delivering quality work on schedule and seeing to it that each customer is taken care of. I've demonstrated my worth as a resource for our business. Furthermore, I have maintained a company's operation inbox and ensured that any communications that were to be passed to the appropriate team were forwarded to them. I also keep in touch with the team and the vendors anytime something needs to be addressed, such as new vendor updates, out-of-stock items, or if there are any problems or issues that need to be resolved. For dropship items, I quickly took items in and out of stock on the inventory so that the customer experience on the website is positive. With a wide range of experience, I believe I can help you with your business!
My Skills and Competencies
Product Research
Product Listing
Customer Service
Technical Support
Amazon Virtual Assistant
Certificates
×
![]()
My Experience and Education
2020
-
2023
Freelance
(Customer Service Associate)
- Answer customer queries and recommends the best product for their gear
- Manage Amazon, eBay, walmart orders like refund, answering customers emails.
- manage emails of the company by forwarding the emails received to designated team/agent; check emails for vendor out of stock and other related notices
- Responds directly to the vendor if the notice involves clarification
- For dropship items, I quickly took items in and out of stock whenever vendors update us via email; also follow-up with vendor if an item is now back in stock and update the website.
- Assists customer with their complaints and resolved it in a timely manner
2013
-
2020
Sutherland Global Services
(Customer Service Representative/Technical Support Representative)
- Answer customer calls or chats and redirect to the right department
- Answer customer queries with regards to the products
- Assists customers with their complaints
- Guide customers on how to use the program
- Resolve product issues by troubleshooting the program
- Guide customers in reconciling their financial account by troubleshooting the program
- Manage and assigned callback to the callback agents
- Resolve customer issues with their computer in relation to the Antivirus installed
- Guide customers in placing their order for their software
2012
-
2013
Teleperformance Philippines
(Customer Service Representative)
- Handle and analyze customer complaints
- Answer customer questions about the products and the company
- Resolve customer’s issue with their bills and their subscription plan
- Process a refund or credit to the customer’s account
- Guides customer in what subscription plan is best for them
- Maintain customer records by updating account information
2011
-
2012
European Motor Phils., Corp
(Cashier/Receptionist)
- Accept payments from consumers for repairs, parts, and other services in cash, credit cards, and cheques.
- Record receipts, delivery of change and other transactions throughout the shift
- Submit the Total profit to the Accounting at the end of the day
- Act as a receptionist by directing customer calls to the desired or appropriate department and by receiving walk-in customers and guiding them to the right department
My Services
Amazon Virtual Assistant
Manage Seller Account remotely and handle chores including product listings and research, and customer service.
Customer Service
Help customers with complaints and questions. Also give customers information about products and services, and process
Technical Support
Guide customer with the programs they purchased and troubleshoot any issue with it.