Monaliza Lavadia

Amazon Virtual Assistant
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Contact Information
  • monalizalavadia@gmail.com
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  • Camarines Sur, Philippines
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  • https://myprofile.ph/monalizalavadia
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About Me

I am a hardworking person that is consistent and thorough in my work. I have a wide range of technical and customer service abilities. I'm also good at handling different jobs efficiently on a regular basis, handling pressure well, and completing all projects on schedule.

I recently finished my Amazon VA In-depth training, and I'd like to look into the possibility of finding work in this field. If you want your Amazon Seller account to be in excellent shape, I can manage it remotely. I can handle time-consuming chores including adding products to your store, responding to inquiries and complaints from customers, and performing daily Amazon Seller Central maintenance. I'm excited to learn everything that will help the business grow.
Reference

Available upon Request
Education
2009

Bachelor of Science in Nursing

University of St. Anthony
Work Experience
2020-2022

Customer Service Associate, FREELANCE

- Answer customer queries and recommends the best product for their gear
- manage emails of the company by forwarding the emails received to designated team/agent; check emails for vendor out of stock and other related notices
- Responds directly to the vendor if the notice involves clarification
- For dropship items, I quickly took items in and out of stock whenever vendors update us via email; also follow-up with vendor if an item is now back in stock and update the website.
- Assists customer with their complaints and resolved it in a timely manner
2013-2020

Customer Service/Technical Support Representative, SUTHERLAND GLOBAL SERVICES

- Answer customer calls or chats and redirect to the right department
- Answer customer queries with regards to the products
- Assists customers with their complaints
- Guide customers on how to use the program
- Resolve product issues by troubleshooting the program
- Guide customers in reconciling their financial account by troubleshooting the program
- Manage and assigned callback to the callback agents
- Resolve customer issues with their computer in relation to the Antivirus installed
- Guide customers in placing their order for their software
2012 - 2013

Customer Service Representative, TELEPERFORMANCE PHILIPPINES

- Handle and analyze customer complaints
- Answer customer questions about the products and the company
- Resolve customer’s issue with their bills and their subscription plan
- Process a refund or credit to the customer’s account
- Guides customer in what subscription plan is best for them
- Maintain customer records by updating account information
2011 - 2012

Cashier/Receptionist, EUROPEAN MOTOR PHILS., CORP

- Accept payments from consumers for repairs, parts, and other services in cash, credit cards, and cheques.
- Record receipts, delivery of change and other transactions throughout the shift
- Submit the Total profit to the Accounting at the end of the day
- Act as a receptionist by directing customer calls to the desired or appropriate department and by receiving walk-in customers and guiding them to the right department