Blank Year
Bachelor of Science in Civil Engineering
Cagayan State University
More Info About Me
Hello!
Yes YOU. Thank you for passing by!
Good day. Hope all is well with you and your business.
My VA name is Ham. I had a business in the past, that is why I understand the daily struggles of business owners like you. I have been in the BPO industry for more than 3 years.
I have a variety of skills to offer and tasks that I'm used to --- from Customer Support, File Management, Email creation and management, Social Media Management, Amazon A-Z claims, parcel shipping and tracking, Amazon product listing, and many more. Whether it is through your database, email, social media chat, SMS, or over the phone customer support --- I can do them for you.
Message or email me, and let me help you reduce those time consuming tasks for you.
Thank you and See you!
My Skills and Competencies
Video Editing
Photo and Image Editing
Administrative Task
Online English Tutoring
Customer Service/Support
Inbound and Outbound Sales
Real Estate VA
Microsoft Office File Creation and Management
Social Media Management
Data Entry
Content Creator
Certificates
My Experience and Education
April 2022
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December 2022
Full Potential Solutions (BPO – US Telco Account)
(SALES BUSINESS MANAGER)
• Cold calling leads from company CRM/Dialer.
• Creating leads and opportunities from prospect leads and saving them on the CRM (Salesforce).
• Converting leads/lost leads to opportunities for possible sales.
• Managing and progressing Opportunities from Salesforce until leads are either won or lost.
• Setting proper appointments for prospect leads to do a demo or sales presentation.
• Doing follow-up calls for prospect leads and closing a sale.
• Data mining and lead generation.
• Lead research, to ensure information on CRM is correct.
• Data entry
• CRM management (Salesforce)
• Lead nurturing for leads that are interested but don't want to cancel their existing contract.
• Tasked to reach monthly quota.
• Responsible for managing and monitoring owned leads and opportunities to make sure no opportunities are left untouched and scheduled incorrectly.
• Properly quote an opportunity for reference of agents and other employees as well.
• Conducting sales strategies with team managers and other sales managers for better deliverables.
• Conducting after sales call for customer satisfaction and technical setup of business phones.
• Doing follow-up calls before Free Service ends and checking on customer decisions whether our services are a good fit for their business.
October 2020
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January 2022
MJE Learning Center (ESL Tutor Agency - Local Account)
(CHIEF OPERATING OFFICER (COO))
• Bookkeeping and Accounting
• Monitor and optimize overall business operation.
• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision.
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication.
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance.
• Conduct strategic meetings and futuristic plans with administrative staff and/or CEO.
• Interview and hire applicants.
• Train applicants and conduct additional training for employees who need additional support.
• Provide technical assistance to Tutors during their classes.
• Provide technical support to Virtual Assistants during their shift.
• Approve administrative reports (finance and production)
• Review monthly productivity reports and provide feedback for improvement, if needed.
• Review monthly financial reports and conduct meetings with the CEO, if needed.
• Review and approve memos.
March 2020
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December 2021
Remote Co-Worker (VA Agency)
(GENERAL VIRTUAL ASSISTANT)
• CRMs and Database management (website & Office 365 tools)
• Social Media monitoring and management
• Amazon Seller Page Management
• Package/Parcel Tracking and Management (FedEx, UPS, USPS, and Canada Post)
• Creating shipment and monitoring its’ progress
• Email Creation and Management
• Over the phone Technical Assistance
• Over the phone Customer Service
• Office 365 Management (Outlook & D365)
• Shopify Seller Account Management
• MS Office Doc Creation and Management
• Google Suite Doc Creation and Management
• Creating customer cases based on their concerns and progressing the case until it is closed or resolved.
• Creating weekly and monthly general reports.
• Discussing complicated cases with clients and providing resolution to these cases as needed.
• Processing Amazon and Shopify refunds.
• Responding and resolving Amazon A-Z Guarantee Claims.
September 2013
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March 2014
Sutherland Global Services (BPO)
(CUSTOMER SERVICE REPRESENTATIVE)
• Answering inbound calls and resolving customer concerns.
• Checking customer’s account and providing needed info after they have properly verified their account.
• Providing credits to customers, whereas, in most cases customers that are unsatisfied with the service.
• Warm selling of best-selling audiobooks.
• Technical assistance on how to navigate our website, install our apps, manage their profile, and play their books on different devices.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Administrative and Executive Tasks
Provides virtual support to business owners or individuals by doing some of their time-consuming daily tasks.
Appointment Setting
Conducts outbound calls to prospect leads and sets appointment if they are interested in my client's services.
Amazon Product Sourcing and Research
Conducts product research and sourcing for client's Amazon business account.
Customer Service
Provides customer support to client's customers; may it be call, chat, email, SMS, or social media.
Database Management
Manages client's website(s) for faster and better productivity.