2015
BS in New Media and Computer Animation
Ateneo De Zamboanga University
More Info About Me
As an entry-level Virtual Assistant, I am enthusiastic about providing exceptional support to clients by efficiently managing essential administrative tasks such as scheduling, email management, and data entry. With a commitment to excellence, I am a quick learner who possesses strong organizational skills and a positive attitude. I am dedicated to ensuring that operations run smoothly and effectively, making me a valuable asset to any team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2025
Vintazk Outsourcing
(Back Office Support)
Managed email responses, data entry, and document organization, ensuring accuracy and efficiency. Assisted in processing customer inquiries and maintaining records, improving workflow efficiency. Utilized Google Sheets and CRM tools to track client information and update reports. Provided administrative support for daily operations, helping businesses run smoothly.
2020
-
2021
Teleperformance
(Customer Service Representative)
Managed incoming customer inquiries via phone, email, and chat, ensuring quick resolution. Maintained accurate customer records and case notes using CRM software.
Handled customer complaints professionally and escalated complex issues to the appropriate department. Developed strong communication and problem-solving skills in a fast paced environment.
2019
-
2020
Jollibee Food Corporation
(Service Crew)
Provided fast and friendly customer service, ensuring a positive dining experience. Assisted in cash handling, order management, and store cleanliness. Strengthened teamwork, adaptability, and customer relations skills.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.