2016
Bachelor of Arts in Philosophy
Ateneo de Naga University
I'm Mary, the only virtual assistant you can count on!
I am a dedicated, organized, and methodical individual. I have good interpersonal skills, am an excellent team worker, and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.
In my several years of work experience and as someone who mostly works remotely, I was equipped with the necessary knowledge and skills to help develop and drive excellent results.
The qualities I will bring to your team include:
Reliability: I can work on my own to get a task done without reminders or any hand-holding.
Ability to multi-task: It takes organization, efficiency, and good scheduling. I know how to prioritize tasks and address the most critical and pressing demands first.
Attention to detail: I focus on all areas of a task, no matter how small.
Passion and Dedication: My passion drives me to push forward with perseverance every day, and my dedication is the engine of my ideas that helps me shift gears from objectives to creativity.
With my knowledge and experience, I’m confident that my abilities and experience in the world of remote jobs will allow me to perform excellent work as a virtual assistant. I can surely make your life easier, so, let's work together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Administrative
Client Support
Certificates
My Experience and Education
2021
-
Present
Freelance
(Freelancer)
⦿ Admin Support: Provided administrative assistance, including email management, scheduling, data entry, and document organization to support smooth business operations.
⦿ Graphic Design: Created visually appealing designs for clients, including logos, social media graphics, and marketing materials.
⦿ Social Media Posting/Management: Managed social media accounts, scheduled posts, and engaged with audiences to increase brand visibility and engagement.
⦿Content Writing: Developed high-quality written content for websites, blogs, and social media, tailored to client needs and target audience.
2023
-
2024
Apex Dental Studio
(Personal/Executive Virtual Assistant)
• Provided direct support to the CEO: Assisted with various tasks, including managing the CEO's schedule.
• Coordinated executive meetings: Organized agendas, prepared documents, and set up appointments.
• Enhanced operational efficiency: Streamlined processes to improve productivity.
• Supported strategic initiatives: Assisted with special projects and high-priority tasks for business development.
• Monitored and prioritized emails: Managed the CEO’s inbox, flagged important messages, and responded on behalf of the CEO when appropriate.
• Oversaw personal tasks: Assisted with personal errands, calendar management, and other tasks to help balance the CEO’s work-life schedule.
2023
-
2023
Apex Dental Studio
(Mega Case VA)
• Monitored patient cases: Kept track of ongoing cases and ensured timely follow-up.
• Maintained patient records: Ensured accuracy and confidentiality of patient information.
• Addressed urgent issues: Responded to critical situations and communicated necessary actions.
• Coordinated with dental laboratories: Communicated with labs to arrange appointments, track dental casework, and ensure timely delivery of lab results or fabricated dental appliances for critical cases.
• Facilitated communication among dental team members: Coordinated with dental assistants, dentists, front office staff, and other relevant personnel to ensure that all aspects of patient care, scheduling, and case management were handled efficiently and in a timely manner.
2022
-
2023
Apex Dental Studio
(General Virtual Assistant)
• Handled administrative tasks: Performed data entry, managed emails, and organized documents.
• Updated patient records: Ensured all patient information was current, accurate, and properly documented in the system.
• Coordinated referrals: Managed the referral process by liaising with different departments or external healthcare providers.
• Created and maintained spreadsheets: Tracked data, compiled reports, and ensured accurate record-keeping.
• Assisted in project coordination: Helped track project progress, communicated updates to the team, and ensured deadlines were met.
2021
-
2023
Stealth Startup
(Payment Support - Team lead VA)
• Responsible for overseeing the payments department.
• Ensured that all tasks, sheets, and payment reports are complete and submitted by the end of the week with no errors.
• Responsible for transferring payment data from platforms into payment sheets.
• Data entry and verification.
• Other tasks as assigned.
2020
-
2021
Stealth Startup
(Payment Support Virtual Assistant)
• Responsible for transferring payment data from platforms into payment sheets.
• Data entry and verification.
2020
-
2022
Probe CX
(Customer Experience Executive)
• Provided phone, email, and chat support to Australian clients.
• Assisted with payments, refunds, account verification, and dispute resolution.
• Educated users on Afterpay policies and payment schedules for a seamless experience.
• Managed billing inquiries and technical issues with a solution-focused approach.
• Consistently delivered high customer satisfaction through efficient and empathetic service.
2019
-
2020
Debt Aid Consulting
(Client Care Specialist - Manager)
• Responsible for the day-to-day activities and guidance of the team leaders and members.
• Sets targets, implements guidelines, and assist with any issues the department may have.
• Ensures that all members understand the team's objectives.
• Managed client accounts and note updates.
• Handled client retention.
• Oversaw client interactions and service delivery for both US and Filipino clients, ensuring smooth communication and high-quality support tailored to different markets.
2017
-
2019
Debt Aid Consulting
(Client Care Specialist - Team Lead)
• Responsible for supervising and motivating team members daily.
• Act proactively to ensure smooth team operations and effective collaboration.
• Keeping the enthusiasm going by providing individualized coaching when needed.
• Managed client accounts and notes updates.
• Handled client retention.
• Coordinated with both US and Filipino clients, adapting communication styles and solutions to meet diverse client needs.
2016
-
2017
Debt Aid Consulting
(Client Care Specialist)
• Handled welcome calls for newly assigned clients with compliance processing.
• Managed client accounts and notes updates.
• Collection letters, summons, and other notices analysis.
• Handled debt settlement and negotiation.
• Managed to address all concerns with excellent customer service and monthly client updates.
• Provided assistance to both US and Filipino clients, ensuring clear communication and personalized service.
My Services
General Virtual Assistant
Provides administrative services to clients to make their lives easier.
Graphic Designer
Responsible for creating aesthetically pleasing images that communicate the client's brand.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Responsible for transferring data accurately. Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Shey Bantay
I have known Mary for over five years, and I have been consistently impressed with Mary's attitude and productivity during the time that she has worked for the company and I was her manager.
She is a quick learner and has shown the ability to digest large volumes of information. She is willing to take risks. I recommend Mary without reservation. I am confident that she will establish productive relationships with you and your team.
Hershey Rivera
I’ve worked under Mary’s supervision and she has consistently characterized a caliber as that of a top performer. Passion, eagerness, and dedication are the traits that Mary can bring to the table together with her extraordinary skills of being a risk taker, and multitasker with a “never-give-up” attitude that can surely ease the task given to her.
She is a person who goes above and beyond which brings not just confidence but also a satisfaction to her clients. She is open to new possibilities, and learnings and hungry to explore, expand and experience new knowledge and techniques from different people.
Jaime Bancolita
I've been acquainted with Mary since our college days, and we've collaborated on numerous projects. I can attest to her excellent work ethic. She constantly amazes me with her determination to acquire new skills and her fearlessness in attempting new challenges.
She is also known as a loyal and supportive friend, and I'm always eager to assist her in any future undertakings.