I’m an outgoing person who loves working with dynamic people.
Walter Cronkite School of Journalism and Mass Communication
1.) Assisted patients in scheduling/booking for a therapist/psychologist appointment.
2.) Facilitated/check if insurance health policy is active on the time of service.
3.) Coordinated with therapist/psychologist about appointment availability.
4.) Sending quotations to patients regarding the cost of therapy.
5.) Provided assistance via phone call (inbound and outbound) and emails.
1.) Assisted English and Spanish speaking patients with their medical billing concerns after receiving their EOB, and discuss any reason why claims were not paid in full by the insurance.
2.) Discussed to patients why they receive error processing letters and help them update their insurance information in the Xifin EMR software, including their demographics, date of birth, and other information needed.
3.) Helped in resolving claim denials and resubmitting claims
4.) Offered payment plan as needed
5.) Called insurances to check insurance eligibility
1.) Assisted Spanish speaking clients with their loan concerns, inquiries, and payments.
2.) Processed loan payment and payment arrangements.
3.) Helped Spanish speaking clients with the best course of action to do regarding their loans or vehicle repossession.
4.) Collected payments from clients with delinquent accounts.
5.) Assisted with car insurance claims and car loan payouts.
1.) Provided user access management for Athena Health EMR. Assist users in user account creation and initial set-up for software login.
2.) Provided software user roles and permissions configuration. These include different access levels and per job performance levels.
3.) Provided software end user password reset, manual blocking, and unblocking of accounts.
4.) Provided assistance with Medical Billing questions, claims resubmission, claims adjudication, payment plans, and assist in processing patient payments.
5.) Assisted several Medical Doctors office with end-to-end EMR support like scheduling of patient and doctors, uploading templates for correspondences, advise doctors on how to use the EMR software from intake up to creation of the claim, help in sending the medical prescription to pharmacies electronically.
6.) Helped in integration of medical devices and equipment so it can be read by the EMR software and the result can be uploaded to the patient chart.
1.) Assisted business to business customer/clients on QuickBooks database server configuration to allow multi-user file sharing of accounting software. Make sure the customer is using a valid software license and able to explain EULA.
2.) Troubleshooted network, accounting, and software related issues to make sure accounting software is working seamlessly. Able to install accounting software on different desktop OS and troubleshoot compatibility issues.
3.) Great rapport with Clients which mainly are Business owners, Corporate Executives, Accountants and IT personnel; must have the ability to deliver timely resolution, follow-ups, and recommendations to rectify technical, accounting, and system issues.
4.) Ability to investigate if third-party applications are causing instability to a client's business system, ability to convert files to different formats readable by accounting software to accommodate cross-platform and third-party products. Used Salesforce for CRM.
Healthcare and Medical Virtual Assistant
QuickBooks Bookkeeping and Integration to Amazon, Shopify, Google sheets, other applications.
Claims preparation, follow-up, and resubmission. Payment Plans and Patient payments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.