2013
Bachelor of Science in Food Service Management
Camarines Sur Polytechnic Colleges
More Info About Me
Currently an aspiring Freelance General Virtual Assistant with years of corporate experience as Admin support, Marketing Officer, Barista, Team Leader and Company receptionist. Proficient in English Language and in Microsoft Office Tools. With skills in basic photo editing/graphic designing using canva and basic video editing using Filmora. I am creative, self-motivated, proactive, quick learner and have an ability to work independently. I have great passion in what I do so I always want to deliver outputs with excellence and maintain long term professional relationship with my clients. I love taking photos, reading selfdevelopment books, travelling, and hiked a number of mountains in the Philippines.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2020
Pag-Ibig Fund
(Member Services Officer/Marketing Officer)
•Performs admin and clerical jobs such as collating, distributing, responding and updating Emails, scheduling appointments and Meetings, Creating and maintaining filling systems both electronic and physical portfolios.
• Determines employers for Fund Briefing/Orientation of the Funds programs, services and benefits
• Conducts employer visits and promote Fund Programs
• Assists and interview client’s queries and resolve complaints
• Supports, organize and attends marketing activities and/or events for Fund Programs awareness and other marketing strategies
• Collaborates with other marketing officers and supervisors in preparing upcoming events
2014
-
2016
The Coffee Bean & Tea Leaf
(Fulltime Barista/Shift Supervisor Walkthrough)
• Ensures that all customers are educated with products and services.
• Maintains the highest quality, consistent product standards.
• Passes monthly re-certification on a timely manner.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Establishes effective and positive communication amongst all team members.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
• Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
• Pro-active in solving customer problems and satisfying customers in various situations.
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches and encourages team members to meet the Company’s service standard
2013
-
2014
MOF Company/Hanjin Shipping
(Company Receptionist)
• Ensures and welcomes guests/clients positively
• Provides basic and accurate information in-person and via phone/email
• Receives, sort and distribute daily mail/deliveries
• Maintains office security by following safety procedures and controlling access via the reception desk (monitors logbook and issue visitors tickets/badges)
• Performs other clerical receptionist duties such as filling, photocopying, transcribing and faxing.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.