2019
Bachelor of Science in Information Technology
University of Mindanao
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2021
Alorica
(Technical Support Expert)
As a Technical Support Expert at DIRECTV, you will assist customers with troubleshooting and resolving issues related to satellite TV services, equipment, and connectivity. You will handle technical inquiries, provide step-by-step instructions, and guide customers through solutions to restore their service. A strong understanding of DIRECTV products, exceptional problem-solving abilities, and excellent communication skills are essential to ensure a positive customer experience.
2017
-
2019
Concentrix
(Technical Support Expert)
As a Technical Support Expert at Netgear, you will provide troubleshooting and technical assistance to customers using Netgear networking products. You will resolve issues related to routers, modems, and other network devices via phone, chat, or email. Your role will involve diagnosing technical problems, offering step-by-step solutions, and ensuring customer satisfaction. Strong technical knowledge of networking concepts, excellent communication skills, and the ability to problem-solve are key for success in this position
2015
-
2017
Teleperformance
(Customer Service Representative)
As a Customer Service Representative at Expedia, you will assist customers with booking inquiries, travel arrangements, and troubleshooting issues related to their reservations. You'll provide timely and effective support via phone, chat, or email, ensuring a seamless travel experience for customers. Key responsibilities include handling cancellations, changes to bookings, processing refunds, and offering product recommendations. Strong communication, problem-solving skills, and a passion for customer satisfaction are essential for this role
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.