2012
Bachelor of Science in Information Technology
Colegio de Holy Trinity, Inc.
More Info About Me
I am an experienced Customer Service Representative seeking a full-time position in a supportive and stable company where I can apply my knowledge, grow through both strengths and challenges, foster positive relationships, and take initiative in problem-solving while delivering quality work.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
FlagshipOne Inc.
(Senior Manager)
• Trained and supervised account managers to ensure quality and consistency
• Oversaw team performance in handling orders, accounts, and customer service
• Resolved escalated client issues and maintained high customer satisfaction
• Streamlined workflows and improved internal processes
• Collaborated with leadership to align team goals with company objectives
2020
-
2023
FlagshipOne Inc,
(Account Manager)
• Handled customer accounts, order processing, and sales support
• Provided customer service via email, phone, and chat
• Built and maintained strong client relationships
• Coordinated with internal teams to meet customer needs
• Addressed customer inquiries and ensured timely resolution of issues
2018
-
2023
Lessons.com
(Customer Experience Agent)
• Responded to customer inquiries via email
• Resolved order, account, and service issues
• Maintained accurate records and timely follow-ups
2016
-
2020
VXI PH
(Customer Service Representative)
• Processed customer payments, set up payment arrangements, and enrolled accounts in autopay
• Explained bill charges and resolved customer inquiries
• Maintained accurate records and met key performance metrics
2019
-
2019
Amazon
(Customer Service Representative)
• Handled inbound calls to assist with orders, billing, refunds, and account issues
• Resolved customer inquiries quickly and professionally
• Maintained high customer satisfaction and met performance metrics
2019
-
2019
Upwork.com
(Data Miner Business and Phone Contacts)
• Researched and gathered contact details from public sources
• Verified accuracy of emails and phone numbers
• Organized and input data into Google Sheets efficiently
2018
-
2019
Upwork.com
(Web Researcher & Populating Contact list)
• Researched and collected business contact details from the web
• Verified and entered accurate data into Google Sheets
2018
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2018
Upwork.com
(Account curator)
• Curated and verified account data for accuracy and completeness
• Organized and updated account information in spreadsheets
2017
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2017
Upwork.com
(Data Miner)
• Collected staff data from public websites
• Searched and verified email addresses
• Entered info into Google Sheets accurately
2014
-
2016
Teleperformance MAAX
(Customer Service Representative)
• Taking inbound calls in processing payments and payment extension
• Explain customer's bill charges
• Answer general inquiries and questions
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.