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BS Hospitality Management
Liceo de Cagayan University
More Info About Me
Hi, my name is Mirasol Ellarina. I have one year of experience as a Customer Service Representative and Technical Support, where I managed calls, emails, and provided assistance with technical concerns. I’m proactive, detail-oriented, and skilled in tools like Gmail, Google Sheets, and CRM platforms. I enjoy helping customers, solving problems, and ensuring they have a positive experience.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Cold Call
Customer Support
Certificates
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My Experience and Education
August 2023
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December 2023
Teleperformance
(Customer Support)
Customer Service Representative – Telco Account
August 2023 – December 2023
Handled customer inquiries related to telecom services, billing, and account concerns.
Assisted with troubleshooting network, device, and connectivity issues.
Processed plan upgrades, account modifications, and service requests.
Maintained high customer satisfaction by providing clear, empathetic, and solution-oriented support.
Adapted to a fast-paced call center environment while meeting KPIs and quality standards.
2024
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2025
Concentrix
(Customer Service Representative | Technical Support)
Schedule an appointment for a customer requiring professional assistance. Manage inbound and outbound calls, then transfer to email tech support for gaming peripherals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Cold Calling
Inbound/outbound calls
Email Management
Inbox Organization – Sorting and categorizing emails into folders/labels for easy tracking. Prioritization – Identifying