Hey I am Miracle

More Info About Me

Hi There! My name is Miracle Lopez; you may call me Mira. My main goal for my clients is to provide exceptional results, long-term relationships, and professionalism, leaving them 100% satisfied with my work.

I'm passionate, resourceful, and independent, having grown up without my parents around. I took the initiative to support myself, avoid feeling sorry for my situation, and do what I had to do to improve my life. I successfully completed my studies in BS in Marketing Management while juggling both school and work. I've been a customer service representative at night for over four years, handling international clients and studying in the morning.

My relevant experience includes the following highlights:

🔥 Hit a Net Promoter Score (NPS) of 92.86% highest among 1000 support ambassadors.
🔥Recognized for having a remarkable attendance
🔥Hit 100% Quality Score for call and ticket handling for guests and hosts.
🔥 Consistently earning incentives for not only meeting but also surpassing KPIs
🔥Advanced through three promotions, progressing from Community Education to Resolutions 1, then to Resolutions 2, and ultimately achieving the position of Airbnb Subject Matter Expert.

My passion for helping others succeed, combined with my dedication to continuous learning, makes me an excellent fit as your Supercool Virtual Assistant. I am excited about the opportunity to bring value to your organization and contribute to its success.

Well, there you go, Let's have a chat so I can attend to your needs.

Smile,
Miracle

Miracle Gadingan Lopez
Makati City, Philippines
miracle.gadingan.lopez@gmail.com
Freelancer
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My Skills and Competencies

Zendesk Software
Time management skills
Customer Service
Excellent English Communication Skills
Executive Assistance
Project Management
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Elective in Bookkeeping

A course or program of study that focuses specifically on the principles and practices of bookkeeping. Bookkeeping involves maintaining accurate and up-to-date records of a company's financial transactions, including its income, expenses, assets, and liabilities.

2015
Elective in Computer Hardware

A course or program of study that focuses specifically on the hardware aspects of computers and related technology.

2020
BSBA Major in Marketing Management

University of Makati

A degree program that focuses on the principles and practices of marketing within the business world. Marketing is the process of identifying, anticipating, and satisfying customer needs and wants through the creation, promotion, and distribution of products and services.

2021 - 2022
Airbnb | Telus International
(Subject Matter Expert)

Airbnb is a platform that allows people to list and rent out their homes, apartments or other accommodations to travelers.

Key responsibilities:
• Providing guidance and expertise on complex or unusual situations to customer service representatives.
• Working closely with other teams and departments within Airbnb to ensure that customer needs are met effectively.
• Reviewing and approving or declining claims for losses or damages.
•Assisting with the development and implementation of policies and procedures related to customer service.

2020 - 2021
Airbnb | Telus International
(Customer Support)

Key responsibilities:
• Effectively and accurately explain, communicate, or articulate information to customers and partners through phone calls, chat, and email.
• Impose a fair decision or resolution between a guest and a host in line with the company policies regardless of pushback.
• Multitask on multiple computer screens and windows to attend to the customer’s concern
• Resolve issues while providing an exceptional customer experience
• Work towards the Customer Care team KPIs and targets set by the management team.
• Build sustainable relationships and engage customers by taking the extra mile.
• Assist guests and hosts in regard to reservation cancellations, review disputes, damage claims, resolution center, payment, and payout method issues—broken and missing amenities.

January 2020 - April 2020
Cimpress Vista Print
(Human Resource Intern)

Cimpress is a company that offers on-demand printing and mass customization of physical products, including marketing materials, signs, and promotional products.

Key responsibilities:
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc)
• Assist with day-to-day operations of the HR functions and duties
• Assist with recruitment by identifying candidates, performing reference checks, and issuing employment contracts.

April 2018 - April 2019
Spirit Airlines | Everise ( BPO Company)
(Travel Specialist)

Spirit Airlines is a low-cost American airline that operates flights to destinations in the United States, Latin America, and the Caribbean.

Key responsibilities:
• Assist in rescheduling passengers affected by flight interruptions or cancellations.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption.
• Help passengers with luggage concerns, flight ticket bookings, and reservations
• Updated with the latest product and service information to provide accurate assistance to passengers and guests.
• Upsell and Promote airline tickets and promos. Choose a seat for handicapped customers.

May 2017 - May 2018
Sprint | Valor Global ( BPO Company)
(Inbound Customer Service Representative)

Sprint is an American telecommunications company that offers a range of wireless and internet services.

Key responsibilities:
• Assisting customers with billing and account issues, such as plan changes or billing disputes.
• Maintaining accurate and up-to-date records of customer interactions and transactions.
• Troubleshoot connectivity issues or hardware failures.

My Services

Chat Support Specialist

I am offering my services as a chat support specialist, providing assistance to businesses and organizations through cha

Email Support

providing assistance to businesses and organizations through email platforms.

Airbnb Virtual Assistant

Help Airbnb hosts and property managers streamline their business and provide excellent service to their guests.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, and marketing materials.

Customer Comments

Author

Suwilanji

"She was very understanding and had a good sense of hospitality."

Author

Victor

"Super friendly, quick response, and great answers!"

Author

Anthea

"Airbnb/Miracle resolved our problem much more quickly and more effectively than I had expected. Although the negative holiday experience has made me more cautious about using Airbnb hosts for such a major holiday, I have been given confidence that Airbnb is able to sort out problems that might occur. "

Author

Cassandra

"The quick responses, and question asking to really get to the root of my concerns was unmatched. Absolutely love Airbnb and customer service was impeccable, will definitely continue to book with Airbnb in the future"

Author

Laurent

"A super fast response, and above all, super cordial, despite the language barrier. I will recommend Miracle L without any hesitation, I hope he gets a promotion"

Author

Jenny

"Miracle was helpful, polite and patient at all times."

Author

Julie

"Miracle responded to my query in a fast and efficient manner she took my comments
on board and the outcome exceeded my expectations"


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Makati City,
Philippines
Email :
miracle.gadingan.lopez@gmail.com


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