Bachelor of Science in Nursing
Adventist Medical Center
Dedicated healthcare professional with knowledge of service delivery and proven multitasking abilities. Knowledgeable and dedicated nurse with extensive experience in polyclinic setup, hospital setting, and HMO industry. Personable healthcare service provider offering 4 years of experience resolving healthcare service concerns for patients and clients. Smoothly uncovers and solves challenges while promoting the company’s visions and goals. Motivated to maintain satisfying service rendered and contribute to the institutions’ success.
Adventist Medical Center
Teach English to Chinese students and guiding them in developing their English-speaking skills.
Managed care from admission to discharge. Administered medications via oral, IV, and intramuscular injections and monitored responses. Taught patients how to improve lifestyle choices, dramatically reducing the chance of symptom reoccurrence. Collected blood, tissue, and other laboratory specimens and prepared them for lab testing. Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols. Organized and managed care of patients undergoing various therapies and procedures. Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Implemented company policies, technical procedures, and standards for preserving integrity and security of data, reports, and access. Provided primary customer support to customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products and services. Answered constant flow of customer calls with minimal wait times. Educated customers about billing, payment processing, and support policies and procedures. Investigated and resolved customer inquiries and complaints quickly. Assessed caller accounts to determine healthcard benefits, identify service needs and resolve issues.
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