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BS Tourism Management
University of Perpetual Help System Dalta - Calamba
More Info About Me
Diligent and resourceful Virtual Assistant with a passion for enhancing productivity and organization in a fast-paced virtual work environment. Leveraging exceptional communication and multitasking skills to provide comprehensive administrative support to clients. Committed to delivering top-notch assistance and contributing to the seamless execution of tasks to help clients achieve their business goals efficiently. Seeking to join a dynamic team where my proactive approach and versatile expertise can make a significant impact.
My Skills and Competencies
Customer Service Associate
Data Entry
Amazon Seller VA
Certificates
My Experience and Education
September 2024
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December 2024
Applicaa Ltd.
(Marketing/Sales Development Representative)
• Lead Generation: Prospect and generate leads through outbound activities, such as cold calling, email outreach, and social media engagement.
• Lead Qualification: Assess the fit and potential of leads based on predefined criteria, ensuring they meet the ideal customer profile.
• Sales Support: Assist senior sales representatives or account managers in preparing sales materials, proposals, and presentations.
• CRM Management: Maintain accurate and up-to-date lead information in the system.
• Market Research: Conduct basic market research to understand industry trends and identify potential sales opportunities.
• Sales Training: Participate in sales training sessions to improve prospecting and selling skills.
• Lead Follow-up: Follow up with leads in a timely manner and maintain regular communication to nurture relationships.
March 2024
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May 2024
AVAS Flowers
(Messaging Department (Seasonal))
• Act as the primary point of contact for flower shops regarding order details, modifications, and special requests. Ensure clear and timely communication to facilitate accurate order fulfilment.
• Handle incoming calls from flower shops and customers regarding orders, inquiries, and updates. Make outbound calls to flower shops and customers to confirm details, resolve issues, and provide assistance.
• Proactively identify and address any issues or challenges related to orders, ensuring prompt resolution and customer retention.
• Maintain accurate records of all communications and transactions related to orders, ensuring information is up to date and accessible for reference.
• Uphold AVAS Flowers' commitment to exceptional customer service by delivering personalized and attentive support to flower shops and customers throughout the order process.
November 2023
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February 2024
Applicaa Ltd.
(Research and Data Entry Specialist)
● Conducted thorough research on sixth-form courses, gathering detailed information on course descriptions and entry requirements for schools across the UK.
● Utilized various online platforms and databases to collect accurate and up-to-date data.
● Entered and organized the acquired information into a structured database, ensuring data integrity and completeness.
● Collaborated with team members to enhance the efficiency of data collection processes.
● Conducted quality checks on data to maintain accuracy and resolve discrepancies.
● Stayed updated on educational trends and changes in entry requirements to provide relevant and current information.
● Played a key role in supporting the overall research and data entry operations at Applicaa Ltd.
September 2023
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October 2023
Varsity Tutors
(Customer Retention Specialist)
● Proactively engaged with customers to understand their needs and concerns.
● Implemented effective retention strategies to enhance customer satisfaction.
● Monitored and analyzed customer feedback to identify areas for improvement.
● Collaborated with cross-functional teams to ensure a seamless customer experience.
● Utilized strong communication skills to build and maintain lasting customer relationships.
● Provided personalized support to retain and grow the customer base.
● Contributed to the development and execution of customer retention initiatives at Varsity Tutors.
June 2023
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September 2023
Rocket Station
(Virtual Assistant)
● Handle inbound calls from customers to answer inquiries or resolve issues.
● Handle outbound calls to follow up with clients and customers.
● Perform troubleshooting or submit escalation reports.
● Communicate with third-party vendors to determine the client’s problem or concern.
● Manage SMS, chat, and email contacts from clients.
● File reports and perform data entry to complete received requests.
● Coordinate with other teams to satisfy client requests.
October 2021
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June 2023
Amazon Operations Services Philippines Inc.
(Customer Service Representative)
-Assisting and helping customers track their packages, answering their questions and responding to their complaints. Ensuring the customers are satisfied with our service, provide proper resolution with their concerns and receive their packages on time.
- Phone, chat and email support
August 2021
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October 2021
Alorica
(Hotel Reservations Agent)
● Handled incoming calls and inquiries from customers who want to make reservations.
● Assisted customers in finding suitable hotels, checking availability, and providing information about
different room options and rates.
● Provided excellent customer service experience by actively listening to customers, and addressing their
questions and concerns, and ensuring a positive booking experience.
● Offered additional services or room upgrades to customers to enhance their hotel experience.
● Achieved individual and team sales targets by successfully converting inquiries into confirmed
Reservations.
2015
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2021
Cafe Mary Grace
(Data Entry Specialist (Inventory In-Charge))
- Enter end of the day sold and remaining stocks and making sure that there is no discrepancy
- Enter and update company information/sales into the company database
- Review and verify data entered into the system for accuracy and completeness
- Conduct data audits to ensure data integrity and accuracy
- Create reports and analyze data as required
2015
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2021
Cafe Mary Grace
(Dining shift Supervisor)
-Coordinate the daily operations during a shift, doing daily projections of products, daily reports, assisting customers.
My Services
Data Entry
Responsible for entering, updating and maintaining accurate information in company databases and systems.
Virtual Assistant
Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
Customer Service
Help customers with complaints and questions, give customers information about products and services and process returns