2007
Bachelor of Science in Nursing
University of Mindanao
Your Pocket Health Assistant
I am a Registered Nurse with a strong healthcare and training management background. I have extensive experience in bridging clinical expertise with corporate learning strategies. Transitioning into the BPO industry, I leveraged my medical knowledge to manage training programs for healthcare and technical accounts, ensuring that agents and professionals understood complex medical processes, HIPAA compliance, and customer service best practices. I can provide direct patient care, health assessments, and patient education training. My nursing background has given me a solid foundation in medical terminology, critical thinking, and compliance with healthcare regulations. I aim to make healthcare more accessible and less overwhelming, serving as your health companion in the digital world.
My Skills and Competencies
Social Media Management
Data Entry
EMR Management
Telehealth & Remote Patient Support
Patient Communication & Customer Service
Administrative Support & Documentation
Medical Terminology & Healthcare Knowledge
Appointment Scheduling & Calendar Management
Certificates
My Experience and Education
2017
-
2025
Ispeakone Philippines (Remote)
(Training Manager | Medical Research Coordinator)
-Designed and Delivered Training Programs, ensuring alignment with organizational goals and industry standards.
-Managed Training Operations: training, curriculum development, scheduling, resource allocation, and evaluation.
-Conducted Research and Data Analysis: Led research initiatives to gather and analyze data, providing insights to improve training programs, operational processes, and organizational strategies for Japanese Doctors.
-Collaborated with Stakeholders
-Monitored performance metrics, mentored and coached teams.
-End-to-end recruitment process, talent sourcing, and acquisition.
-Social media posting and management
2013
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2017
Synnex-Concentrix (On-site)
(Lead Communication Skills Trainer)
- Created customized communication training modules including verbal, non-verbal, written communication, active listening, and presentation skills.
- Conducted interactive training sessions for individuals and teams to improve business communication, customer service, and interpersonal skills.
- Performed training needs analysis to identify skill gaps and tailored programs accordingly.
- Coached Individuals and Teams
- Developed Training Materials: handouts, guides, and multimedia learning materials
- Collected feedback, analyzed performance data, and refined training approaches to ensure continuous improvement.
- Participated in final interview panels, evaluating candidates’ communication abilities and cultural fit within the organization.
Language Proficiency Trainer | Quality Assurance Analyst
TOEFL and IELTS Trainer
- Designed and delivered TOEFL and IELTS preparation courses, covering all test sections.
-Conducted practice tests and assessments
-Taught test-taking strategies and techniques
-Prepared study materials
-Provided individualized coaching & tutoring sessions.
-Monitored Student Progress
Quality Assurance Analyst – English Proficiency Test Teachers
-Monitored and evaluated teaching quality and conducted performance reviews
-Ensured Curriculum Adherence
-Developed standards and maintained quality benchmarks for instructional delivery, lesson planning, and student engagement.
-Provided constructive feedback to teachers based on assessment data, highlighting strengths and areas for improvement.
-Prepared QA Reports
2014
-
2015
Noteefied Inc.
(Clinical Quality Assurance Specialist Internal Trainer)
-Monitored and evaluated clinical documentation and processes to ensure compliance with regulatory standards, including HIPAA and internal quality benchmarks.
-Conducted quality audits on clinical data, patient records, and system entries to maintain high accuracy, quality, and adherence to HIPAA regulations.
-Internal trainer for clinical teams on clinical documentation standards, quality processes, and HIPAA compliance in conjunction with Noteefied’s healthcare software solutions.
-Provided Training on EHR/EMR Systems
-Collaborated with Cross-Functional Teams
-Prepared Quality Reports
2009
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2013
Phoenix Learning Center
(Freelance Nursing Instructor)
-Developed Comprehensive Review Programs: covering key nursing subjects, including Medical-Surgical Nursing, Maternal and Child Health, Psychiatric Nursing, and Fundamentals of Nursing.
-Prepared Students for Licensure Exams: Provided in-depth instruction and practice tests to prepare students for the NCLEX, NLE, and other nursing licensure exams.
-Created Review Materials
-Delivered engaging lectures blending theoretical knowledge with real-world clinical applications.
-Assessed student progress and mentored future nurses.
2009
-
2012
Holy Spirit Hospital
(Emergency Room Nurse)
• Provided Critical Patient Care | Performed Rapid Assessments
• Administered Treatments and Medications | Maintained Accurate Documentation
• Collaborated with Medical Teams: Worked closely with physicians, specialists, and other healthcare professionals to develop and implement patient care plans.
• Educated Patients and Families: Provided clear communication and education to patients and their families regarding conditions, treatments, and post-care instructions.
My Services
Medical Virtual Assistant
✅ Medical Terminology Knowledge ✅ Appointment Scheduling ✅ Patient Records Management ✅ Telemedicine Support ✅ HIPAA
Executive Virtual Assistant
✅ Calendar & Schedule Management ✅ Project &Task Management ✅ Professional Communication ✅ Confidentiality &a
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.