1999
Office Management
Computer Information Services Center of the Phils., Inc.
More Info About Me
My friends call me Mildred. I would describe myself as a hardworking person. I don’t easily give up, I will try my best in everything I do so that I can prove my worth. I am punctual, I want to start my work ahead of time. I want to finish my task on time. I always have the willingness to learn.
Also, I can say I am attentive to details, I want to deliver high quality and accurate work.
My Skills and Competencies
Content Writing
Customer Service
Social Media Management
Data Entry
Certificates
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My Experience and Education
2016
-
2023
Ttec Customer Care Management
(Customer Service Associate (Member and Provider LOB) | Provider Correspondence | Shield Advisor | Appeals and Grievance |)
-Resolve members and providers issues like medical and pharmacy claims, eligibility, benefits and website troubleshooting in a timely manner.
-Investigate claims and obtain relevant facts to determine coverage, benefits and accurate liability.
-Ensure cases were pended on the right queue to be reviewed and escalated in a timely manner.
-Review appeals and grievance cases for possible priority and potential feedback.
-Complete, document, and respond appropriately to the correspondence and the associated case in a timely manner.
-Ensure to access, identify, and research the correspondence including claims and past inquiries.
2015
-
2016
Collective Solutions
(Telespecialist)
-Make sure to transfer the Right Person Contact to the Account Specialist.
-Handles both client and customers concern.
2002
-
2014
Yu Jin Optical Electronics
(Production Line Helper | Data Encoder)
-Prepare data needed for monthly inventory.
-Responsible in preparing raw materials needed in the production line.
-Handle other work related to production.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
To ensure customers are satisfied with the products/services they received and to provide support/assistance as needed.