2014
Hotel and Restaurant Services
Gateways Institute of science and technology
More Info About Me
I have 2 years of experience as a customer service representative, with strengths in handling customer inquiries and managing tasks efficiently. I’m detail-oriented and have a background in managing emails and chat support, I am confident in my ability to quickly adapt the needs of different clients and ensure a high level of customer satisfaction.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Concentrix
(Customer Service Representative)
An employee who interacts with customers to address their inquiries, resolve issues, and provide support via phone. Handling inbound and outbound calls, emails, chats, and other communication channels to address customer inquiries, complaints, and requests regarding FedEx services. Processing customer orders, tracking shipments, and providing updates on delivery status. Developing and maintaining positive relationships with customers by providing excellent service and support.
2022
-
2023
Alfardan Group (Doha Qatar)
(Banquet Waiter)
Banquet waiters are responsible for a range of duties, from setting up the event space to serving guests and cleaning up afterward. also play a role in maintaining the cleanliness and organization of the banquet area.
2020
-
2022
Marriott Hotel
(Banquet Waiter)
A waiter's main responsibilities revolve around providing excellent customer service and ensuring a positive dining experience. greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.