2017
Bachelor of Secondary Education major in Mathematics
Ifugao State University-Lamut Campus
More Info About Me
I am graduate of Bachelor of Secondary Education Major in Mathematics. With my experience being a Customer Service Representative and Administrative Assistant, I became adept at handling wide range of responsibilities efficiently and effectively. As an aspiring Virtual Assistant, I want to provide excellent support and contribute success to the company in any way.
My Skills and Competencies
Customer Service
Administrative tasks
Data Entry
Bookkeeping
Certificates
My Experience and Education
2025
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2025
Digitalbytes Financial Consultancy Services
(Quickbooks Intern)
Performed daily navigation and operations in QuickBooks Online for real-time financial tasks
Created and managed invoices, estimates, purchase orders, and bills
Handled Accounts Payable and Accounts Receivable, including payment monitoring and ageing reports
Reconciled bank transactions and categorized entries for multiple bank feeds
Assisted in inventory management and statement of account preparation
Generated financial reports and contributed to accurate recordkeeping
2022
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2024
Hojap Multipurpose Cooperative
(Administrative Assistant 1)
Recorded all transactions of the cooperative in the books of accounts, subsidiary ledgers, and general ledgers, with schedules and other records.
Managed Accounts Receivable of 1000+ customers by updating daily.
Prepared disbursement vouchers with complete documents and signed by concerned personnel, prepared and submitted reports, duly checked by the assigned personnel.
Ensured proper filing of all documents and maintained an updated report on the status of all cooperative properties in the custody of the Accounting Department.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
2020
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2021
Sitel Corporation
(Customer Service Representative)
Provided exceptional customer support by addressing inquiries and resolving issues through effective communication and problem-solving techniques.
Managed high-volume call queues with 100+ while maintaining a professional demeanor and ensuring prompt responses to customer needs.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
My Services
Online Bookkeeping
Analyze data, manage book of accounts, reconcile transactions, preparing accurate financial reports for the company.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.