I am a results-driven HR and administrative professional with 6 years of experience spanning HR service delivery, administration, and customer support. Currently, I work as an HR Analyst, collaborating closely with and reporting directly to the VP of Global Talent Management. I specialize in managing HR systems (ATS, LMS, HRIS), supporting the employee lifecycle, analyzing key talent metrics, and driving process improvements that align with organizational goals.
I’ve partnered with Talent Acquisition and Learning & Development teams to optimize recruitment, enhance training programs, and support retention strategies through data-driven insights.
Previously, as an Administrative Officer, I provided efficient and reliable organizational support including calendar management, document preparation, travel coordination, and data handling. I’m highly organized, adaptable, and proficient in Microsoft Office, Google Workspace, and project management tools.
My background also includes customer service for both B2B and retail clients, where I delivered technical support and SEO strategy for Microsoft Advertising. I bring strong communication, problem-solving, and CRM expertise to every role.
I am passionate about improving operational efficiency, enhancing employee and customer experiences, and providing high-level support to leadership and teams.
A program designed for those employed as line managers and inventory planning and control, as well as those interested in entering the operations field.
Subject matter expert across all facets of one of the biggest retail store in US and Canada
Read, understand, and analyze client processes as per the business rules
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
Has a clear understanding of the existing matrices of the process, how they are measured and improvise the
measurement system to make it more effective and transparent.
Able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Search Engine Optimization Specialist for B2B ( Multi-Billion Company ) s
Execute tests٫ to collect and analyze data and results٫ to
identify trends and insights in order to achieve maximum
ROI in paid search campaigns
Track٫ report٫ and analyze website analytics and PPC
initiatives and campaigns
Carefully manage budgets for campaigns٫ while remaining
on budget with the ability to estimate monthly costs as
well as remedy any discrepancy that may arise.
Optimize copy and landing pages for search engine
marketing
Continually perform keyword discovery٫ expansion٫ and
optimization
Research and implement search engine optimization
recommendations
Research and analyze competitor advertising links
Work and Report directly for VP of Global Talent Management
Collaborated with Talent Acquisition and Learning & Development teams to optimize recruitment and employee development strategies.
Support HR Business Partners by providing insights and data that can help them in decision making
Analyzed and reported on key metrics such as time-to-fill, cost-per-hire, and training effectiveness to support data-driven decision-making.
Supported recruitment processes by identifying trends, improving candidate experience, and streamlining workflows.
Assisted in training needs assessments and evaluated the success of learning programs to enhance employee skills and engagement.
Contributed to retention strategies by providing insights on employee turnover, training impact, and career development opportunities.
Worked with HR technology systems (ATS, LMS, HRIS) to improve efficiency and tracking of talent and development initiatives.
Partnered with hiring managers and business leaders to align talent and learning strategies with organizational goals.
- Develop creative and engaging social media strategies
- Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Pinterest, Instagram
- Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
- Develop, launch and manage new competitions and campaigns that promote your organization and brand
- Undertake audience research
- Manage and facilitate social media communities by responding to social media posts and developing discussions
- Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social
- Media activity
- Recommend improvements to increase performance
- Set targets to increase brand awareness and increase customer engagement
- Manage a budget for social media activities
• Supervised short- and long-range planning to boost students' academic performance.
• Observed teachers regularly to spot deficiencies and motivate performance improvements.
• Planned successful strategies focused on increasing student and parent engagement in the educational process.
• Oversaw faculty and staff activities to maintain strict standards for instructional quality and student safety.
• Recommended programs to improve teacher performance and student comprehension.
• Delegated responsibilities among school administrative staff to improve productivity.
• Monitored students' progress to assist students with resolving problems.
• Counsel students, staff, and parents.
• Plan purposeful parent-teacher fellowships and banquet
• Establish home-school relations
• Screen and admit students
• Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
• Documented and maintained detailed records of support requests, escalations, and actions taken.
• Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
• Support our users by quickly investigating and resolving hardware and software issues.
• Answered user inquiries regarding computer hardware operation to resolve problems.
Data Reporting Process Improvement Metrics and KPIs
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
An individual who provides administrative services to clients while working from a remote location.