Total of 5 Years of work experience:
1 Year Experience as HR Service Delivery Analyst
2 Years Experience as an Administrative Officer
2 Years Experience as a Customer Service Expert for business-to-business and retail clients. ( Tech Support & SEO Strategist for Microsoft Advertising )
As an HR Service Delivery Analyst, my responsibilities include:
- Managing HR systems and ensuring data accuracy.- Supporting employees throughout their lifecycle, from onboarding to offboarding.- Assisting with benefits enrollment and leave management.- Identifying and implementing process improvements.- Ensuring compliance with laws and policies.- Developing training materials and conducting sessions.- Managing vendor relationships and performance.- Staying updated on industry trends and best practices.
As an Admin Officer, I possess a diverse range of skills and abilities aimed at providing efficient and reliable administrative support to businesses and organizations. Here is a skills summary that highlights my key proficiencies:
- Organization and Time Management
- Verbal Communication- Data Entry and Management
- Calendar and Schedule Management
- Email and Correspondence Handling
- Document Preparation and Editing
- Travel and Event Coordination
- File Organization and Filing Systems
- Problem-Solving- Customer Service
- Software Proficiency: Familiar with various office software, including Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and project management tools.
- Team Collaboration
- Confidentiality and Ethics
- Adaptability
- Resourcefulness
As an Admin Officer, I am dedicated to maintaining a high level of professionalism, accuracy, and reliability in providing administrative assistance. My strong organizational and communication skills, combined with a proactive and adaptable approach, make me an invaluable asset in streamlining operations and supporting the success of any organization.
While, as a Customer Service Expert, I possess a diverse skill set focused on delivering exceptional customer experiences and ensuring customer satisfaction. Here is a skills summary that highlights my key proficiencies:
- Effective Communication:
- Active Listening
- Problem-Solving
- Product Knowledge
- Patience and Empathy
- Conflict Resolution
- Multitasking
- Customer Relationship Management (CRM)
- Time Management
- Adaptability
- Upselling and Cross-Selling
- Technical Proficiency
- Customer Feedback Analysis
- Positive Attitude- Cultural Sensitivity
As a Customer Service Expert, I am committed to providing top-notch service, building strong customer relationships, and contributing to the overall success of the organization. My dedication to excellence, combined with my strong interpersonal skills and problem-solving abilities, makes me an invaluable asset in delivering exceptional customer support and driving customer loyalty.
A program designed for those employed as line managers and inventory planning and control, as well as those interested in entering the operations field.
Subject matter expert across all facets of one of the biggest retail store in US and Canada
Read, understand, and analyze client processes as per the business rules
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Support with QC and Audit mechanism within process to ensure delivery on SLA’s.
Has a clear understanding of the existing matrices of the process, how they are measured and improvise the
measurement system to make it more effective and transparent.
Able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
Always demonstrate the highest level of customer service.
Pay close attention to detail and follow through to resolve any outstanding issues.
Search Engine Optimization Specialist for B2B ( Multi-Billion Company ) s
Execute tests٫ to collect and analyze data and results٫ to
identify trends and insights in order to achieve maximum
ROI in paid search campaigns
Track٫ report٫ and analyze website analytics and PPC
initiatives and campaigns
Carefully manage budgets for campaigns٫ while remaining
on budget with the ability to estimate monthly costs as
well as remedy any discrepancy that may arise.
Optimize copy and landing pages for search engine
marketing
Continually perform keyword discovery٫ expansion٫ and
optimization
Research and implement search engine optimization
recommendations
Research and analyze competitor advertising links
- Develop creative and engaging social media strategies
- Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Pinterest, Instagram
- Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
- Develop, launch and manage new competitions and campaigns that promote your organization and brand
- Undertake audience research
- Manage and facilitate social media communities by responding to social media posts and developing discussions
- Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social
- Media activity
- Recommend improvements to increase performance
- Set targets to increase brand awareness and increase customer engagement
- Manage a budget for social media activities
• Supervised short- and long-range planning to boost students' academic performance.
• Observed teachers regularly to spot deficiencies and motivate performance improvements.
• Planned successful strategies focused on increasing student and parent engagement in the educational process.
• Oversaw faculty and staff activities to maintain strict standards for instructional quality and student safety.
• Recommended programs to improve teacher performance and student comprehension.
• Delegated responsibilities among school administrative staff to improve productivity.
• Monitored students' progress to assist students with resolving problems.
• Counsel students, staff, and parents.
• Plan purposeful parent-teacher fellowships and banquet
• Establish home-school relations
• Screen and admit students
- Responsible for daily engagement
- Help and advise my page editor what content would gain more engagement
- Help the page to growth in terms of likes and followers
- Develop creative and engaging social media strategies
- Create engaging multimedia content (and/or outsource this effectively) across multiple platforms
- Develop, launch and manage new competitions and campaigns that promote your organization and brand
- Undertake audience research
- Manage and facilitate social media communities by responding to social media posts and developing discussions
- Research and evaluate the latest trends and techniques in order to find new and better ways of measuring social
- Media activity
- Recommend improvements to increase performance
- Set targets to increase brand awareness and increase customer engagement
- Manage a budget for social media activities
• Adhered to cash handling policies and procedures.
• Processed cash register transactions, inputted product costs, and gave back change.
• Counted money in cash drawers and balanced drawer at beginning and end of shift.
• Operated POS cash registers and counted monies received.
• Collected payment for customer purchases.
• Drew from extensive programming experience to solve technical problems and provide step-by-step guidance.
• Documented and maintained detailed records of support requests, escalations, and actions taken.
• Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
• Support our users by quickly investigating and resolving hardware and software issues.
• Answered user inquiries regarding computer hardware operation to resolve problems.
Collects and analyzes customer data and then works to develop resolutions for issues.
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
An individual who provides administrative services to clients while working from a remote location.