2015
Tourism
Mary the Queen College of Quezon City
Insurance Specialist | Xero Certified | Medical VA | SEO Expert
Experienced Customer Service Representative with a strong back office Virtual Assistance background. Committed to delivering outstanding customer support while efficiently managing administrative tasks behind the scenes, ensuring optimal business operations, driving brand loyalty and increasing customer engagement.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Xero Advisor
Xero Payroll
Insurance Quoter
Certificates
My Experience and Education
2022
-
2025
Cover Desk
(Virtual Assistant | Insurance Quoter)
Utilize insurance databases and online tools to provide accurate
insurance quotes for Auto and Home. Analyze and compare various insurance policies from different insurance carriers to help clients make informed decisions. Highlighting the advantages and disadvantages of each policy.
2018
-
2022
Alorica
(Customer Care Specialist | Chat Support)
Helping users with account-related issues, such as password resets, account recovery, or updating account information. Responding to questions about charges, refunds, or payment methods, etc.
2015
-
2018
Concentrix
(Customer Care Specialist | Email Advisor)
Helping users via email with account-related issues, such as password resets, account recovery, or updating account information. Responding to questions about charges, refunds, or payment methods, etc.
My Services
Medical VA
Support healthcare providers with admin and clinical tasks to streamline operations and improve patient care.
Xero
Keep businesses financially organized through accurate daily bookkeeping, reports, and Xero-based solutions.
Insurance Quoter
Quoting personal lines - auto, home, condo, and dwelling
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Boost online visibility by optimizing websites for search engines through keyword strategy, content, and analytics.