2017
BS in Marine Transportation
WestBay College
More Info About Me
I am a highly motivated and a self-driven individual who is dedicated in providing best service and always seeks for ways for my skills to improve in order to meet and exceed my clients needs and expectations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Ria Money Transfer, Inc.
(Teleria Specialist and Websupport/Helpdesk Specialist)
- Effectively managed daily inbound calls from customers by attending to their general inquiries and assisting them in making transactions over the phone.
- - Effectively handled inbound and outbound calls from Asia Pacific countries and aided them with their company website-related inquiries.
- Efficiently ensures smooth business operation by providing level one (1) technical support to stores and agents via remote session.
- Create log-in credentials, assign permissions and reset password of users who will access company’s website
- Answers and attends to concerns raised via email and tickets (Zendesk) in a timely manner and coordinates with relevant department when needed resulting in fast issue resolution.
2019
-
2021
247.ai
(Customer Service Representative/Advisor)
- Effectively managed and resolved customer issues related to their subscriptions such as billing by identifying the issue and its root cause and offered product upgrades for a long term solution ensuring high customer satisfaction.
- Provided exceptional service by offering the best products for customer needs. Detailedly laid down products features and benefits, offer add-ons and provide comprehensive guide for customers to complete their online orders leading to sales.
2017
-
2019
Uniteller Filipino, Inc.
(Customer Service Associate)
- Ensures seamless business flow by taking inbound calls to help customers process their transactions and cater basic to complex post-transaction inquiries.
- Effectively communicated to agents, partners and internal departments to resolve transaction related issues through verbal and written channels.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.