2010
Bacherlor’s Degree in Nursing
Chinese General hospital College of Nursing & Dr. Yanga’s Colleges Inc.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2024
Bureau of Immigration Philippines
(Govt employee)
Admin tasks (Email management, reporting, etc). Coordinating and collaborating with law enforcement and other government agencies
2012
-
2017
Alorica Teleservices Inc
(Team Manager / Trainer)
Responsible for training for new hire and existing employees. Ensuring agents are meeting goals by monitoring performances on a daily/weekly/monthly. Providing feedback, coaching and training for employees to meet goals. Preparing reports and analysis to be submitted to management.
2011
-
2012
Alorica Teleservices Inc
(Customer service and tech support agent)
Supporting customers via inbound calls and chat with accounts and billing issues. Provided customers with technical issues via inbound calls and chats with their mobile devices.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.