Bachelor of Arts in English Language
University of Mindanao
Hello,
My name is Micka Ella Villafañe, and I am an experienced and dedicated executive assistant who prioritizes results and satisfaction in every task that I commit myself into. I am excited to introduce myself and demonstrate how my skills and experience can positively impact your organization.
Professional Background:
With the relevant experiences of being in administrative and executive support roles, I've had the honor of collaborating with highly challenging and adaptable executives across different sectors. I take pride in being the central figure responsible for maintaining the seamless and efficient operation of the executive office.
Key Strengths:
● Exceptional Organizational Skills: I am known for my exceptional organizational skills, allowing me to effectively handle intricate schedules, coordinate flawless meetings, and manage multiple tasks simultaneously with a high degree of precision.
● Outstanding Communication: My proficient written and spoken communication abilities guarantee smooth interactions with individuals at all organizational levels, both internally and externally.
● Discretion and Integrity: I recognize the importance of confidentiality in the realm of executive support and approach my tasks with the highest level of discretion and integrity.
● Technologically Proficient: Adept in various office software and productivity tools, I can swiftly acclimate to emerging technologies, enhancing operational efficiency.
● Team Player: My inclination for collaboration enables me to work efficiently with a variety of teams and individuals, ultimately boosting productivity and nurturing constructive working connections.
Why I'm Exceptional:
I find immense satisfaction in being a proactive collaborator for the executives I assist. My dedication to effectiveness, accuracy, and a problem-solving approach assures them that they can concentrate on their primary duties with assurance, knowing that all details are competently handled.
Key Achievements:
Over the course of my professional journey, I have made substantial contributions to the achievements of executives and their respective teams.:
● Collaborated with team members to achieve the 100% completion every monthly assessment
● Organized and maintained physical and electronic files, ensuring the accurate and secure storage of important documents.
● Facilitated the successful completion of vital projects and endeavors by organizing teams and resources.
University of Mindanao
● Monitored Employees monthly assessment and recorded assessment results using Google Sheet and Microsoft Excel.
● Updated and Communicated regularly to Department leaders via Slack.
● Created infographics and certificates via Canva.
● Update and manage HRIS (People Hum) regularly.
● Collaborated with team members to achieve the 100% completion every monthly assessment.
● Meet with a direct supervisor regularly to ensure the quality of outputs and generate projects.
● Sent emails and scheduled interviews for new intern applicants.
● Trained new interns about the tasks and responsibilities
● Document Management: Organize and maintain physical and electronic files, ensuring the accurate and secure storage of legal documents.
● Client Interaction: Handle inquiries, maintain client confidentiality, and provide excellent
customer service.
● Legal Research: Conduct legal research using online databases, libraries, and other resources to gather information relevant to cases or legal matters and summarize and present research findings to attorneys or paralegals.
● Calendar Management: Maintain and update attorneys' calendars, scheduling meetings, court appearances, and deadlines.
● Administrative Support: Assist with administrative tasks such as photocopying, faxing, scanning, and filing. In addition, handle incoming and outgoing mail and manage email
correspondence.
● Collaboration: Attend meetings, take notes, and assist with follow-up tasks.
● Compliance and Ethics: Ensure adherence to legal ethics and confidentiality rules.
● Keeping records of calls and sales and record useful information.
● Cold calling potential clients using a given phone directory to sell products or services.
● Using scripts to provide information about product’s features, prices etc. and present
their benefits.
● Recording the customer’s personal information accurately in a computer system
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Professional responsible for managing the schedules and communications of key executives in their company.