2009
AB Mass Communications
Far Eastern University
Get to know me!
I'm a dedicated and versatile Customer Support Specialist with 5+ years of experience in various industries, including gaming, adult entertainment, and BPO services. I specialize in providing high-quality player and customer support through email, chat, and phone, with a strong focus on customer satisfaction, upselling, and retention.
My Skills and Competencies
Customer Service Representative
Email Support
Stream Chatter
Chat Support
Social Media Manager
Data Entry Keyers
Content Creator
Certificates
My Experience and Education
January 2025
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April 2025
EROS LLC
(Chatter & Stream Moderator – Adult Content (Chaturbate Models))
Acted as a chatter and virtual assistant for Chaturbate models, engaging with fans in live chat to build rapport, promote content, and upsell premium menu items and private shows.
Managed stream setup and technical support, ensuring models' shows ran smoothly by coordinating show schedules, setting up OBS/cam tools, and monitoring stream performance.
Utilized tools such as tip menus, chat bots, and fan club features to streamline upselling and improve the user experience.
April 2024
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February 2025
Keywords Studios Manila
(Player Engagement Email Support)
Delivered high-quality player support via email for a global gaming company, ensuring fast, empathetic, and accurate resolutions to player issues.
Handled a wide range of concerns including account recovery, technical troubleshooting, in-game bug reporting, payment disputes, and community behavior reports.
Used tools like Zendesk, JIRA, and internal CRM systems to track, categorize, and resolve tickets efficiently.
January 2018
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February 2020
Conduent Philippines
(Phone, Email and Chat Support)
Provided exceptional customer service support for a financial services client, managing inquiries via email, chat, and phone with a strong emphasis on accuracy and professionalism.
Handled invoicing and billing-related requests, including generating and sending invoices, resolving discrepancies, and assisting clients with payment issues or documentation needs.
Consistently met or exceeded performance KPIs including response time, customer satisfaction, and case resolution rates.
2021
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2021
Ascension Consulting
(Amazon Virtual Assistant - Part time)
Provided email and chat support to clients, addressing inquiries, clarifying product details, and ensuring customer satisfaction.
Scouted and researched Amazon products for clients based on their requirements and business goals
Created and maintained Standard Operating Procedures (SOPs) for various processes to improve workflow efficiency, maintain quality standards, and ensure consistent task execution within the team.
2021
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2021
411 BPO
(Online Marketing Consultant - Part time)
Promoted and offered Google Search Engine Optimization (SEO) software solutions to business owners to improve their online visibility and ranking.
Reached out to potential and existing clients via phone, email, and chat, explaining the benefits of the SEO software and addressing any questions or concerns they had.
My Services
Customer Service Representative
Delivering friendly, reliable support to resolve concerns and keep customers happy and loyal.
General Virtual Assistant
Typical task; scheduling appointments, making phone calls, making travel arrangements, and managing email accounts
Email Support
Professional and timely email support to resolve customer concerns and build strong client relationships.
Stream Moderator / Chatter
Manage streams, engage fans, upsell menus, and keep chats active and safe for creators.
Chat Support
Fast, friendly chat support to assist customers in real-time and ensure a smooth online experience.
Phone Support
Confident, empathetic phone support to resolve issues and provide an excellent customer experience.