2017
Bachelor of Secondary Education
Isabela State University
More Info About Me
Aspiring to obtain a challenging yet rewarding position in a progressive organization. I am focused on setting goals, achieving customer satisfaction and improve brans values and reputation. I am committed to continuous improvement and team success.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
August 2021
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June 2023
Peak Support Global Enterprises
(Email Support)
Cashback Platform
• Assisting and resolving users concern regarding their cashback earnings
• Troubleshooting technical issues
• Data entry, processing disputes, voiding transactions and manually processing cashback
• Providing processes and updates from clients and supports to colleagues.
April 2019
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April 2020
SITEL Philippines
(Reservation Specialist)
• Answering and resolving passenger’s issue, make reservations, providing flight information while maintaining customer records
• Handles booking changes and cancellations, contacting other airlines for rebooking
• Assisting passengers with special requests, provide travel advice/advisory
May 2020
-
August 2020
SITEL Philippines
(Chat Support)
Grocery E-Commerce
• Responding to Shopper's Inquiries via live chat, order assistance, troubleshooting technical issues
• Assisting shoppers’ registration on our platform
• Resolving delivery concerns, managing returns and refunds and handling product issues along with assisting with payment problems
• Making outbound calls to users and shoppers incase needed while providing product recommendations
September 2020
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January 2021
SITEL Philippines
(Customer Service Representative)
Healthcare Enrollment
• Assisting enrollment forms and plan selection for the open enrollment of every employee in different companies.
• Providing and explaining coverage details.
• Addressing employees’ inquiries, conducting plan comparisons, resolving enrollment issues, and coordination with Insurance Providers
March 2021
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August 2021
SITEL Philippines
(Customer Service Representative)
Financial Account
• Assist users on how to register/activate, use, send and receive their direct deposit on their prepaid debit card. Reporting and replacing damage/stolen cards.
• Resolve issues regarding withdrawal, payments, overdrafts, disputes and fraudulent activities made on account.
• Provide information on how to activate gift cards and/or check balance
November 2017
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February 2019
WNS Global Services
(Reservation Specialist)
• Answering and resolving passenger’s issue, make reservations, providing flight information while maintaining customer records
• Handles booking changes and cancellations, contacting other airlines for rebooking
• Assisting passengers with special requests, provide travel advice/advisory
• Pitch sales for upgraded seats along with car rental service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.