Blank Year
Bachelor of Science in Information Technology
Asian College of Technology
More Info About Me
A highly talented, detail-oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
EXL Phils.
(QUALITY ANALYSTS)
Monitor and evaluate calls based on the client's quality guidelines. Give agents feedback and recommendations for improvement. Presentation of quality guidelines to new hires. Sending of reports to Operations for further analysis and interpretation. Call calibration with clients.
2018
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2019
Freelancer
(APPOINTMENT SETTER / LEAD GENERATION)
Searching for client's online Calling prospective clients, Sending out emails, and keeping a detailed log of calls in the client's CRM. Excellent record of a timely reply to business correspondence on various modes of communication.
2014
-
2018
Telstra by Teletech
(CUSTOMER SERVICE REPRESENTATIVE)
Inbound and Outbound technical support, resolve complaints, answer inquiries, and outline solutions. Take orders, offer to upgrade plans, determine charges and oversee billing or payments.
My Services
Customer Service
Help customers with complaints and questions. Give customer information about products and services, take orders, and pr
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.