2004
Bachelor of Science in Business Administration Major in Management
ADAMSON UNIVERSITY
More Info About Me
I am Michelle D. Peñalosa. I am an HR Specialist in a BPO Company. I’ve been in the industry for more than 7 years. With all the job experiences that I’ve had, I’ve enhanced my skills and knowledge of managing tasks and projects. With that, I’ve learned to be good at working under pressure and I'm an extremely self-motivated person, a self-starter, which I believe is an immense help because I don't need to be constantly monitored or supervised. I am very passionate about my work and I always take responsibility for my ongoing professional development. I also love traveling as it makes me feel relaxed, excites me, and energizes me. It takes me out of my comfort zone and I am always learning something new about myself and about the places that I visit.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2022
Orchid Cybertech Services Incorporated
(HR SPECIALIST- EMPLOYEE WELFARE and COMMUNICATION)
• Prepares Internal Memos / Announcements
• Provide employee relations support to managers and employees throughout the company to resolve complex workplace issues
• Conducts Internal Job interviews
• Facilitates New Hire Orientation
• Consolidates Return to Work Order/ Attrition Notification Forms and prepares notices
• Responsible for conducting Return to Work Meeting for NCNS (no call no show) and AWOL Employees
• Responsible for requesting quotations for suppliers and service providers
• Responsible for organizing company special events
• Assists in activities related to Employee Recognition Programs, Employee Assistance Programs
• Lead Coordinator for all Staff in the company’s Health and Welfare Maintenance Programs; Works closely with the Medical Services Team for all Health and Wellness issues, activities, and programs
• Handles processing/monitoring of HMO enrolment and concerns
• Lead coordination with Health Provider in assisting employees’ needs and assistance
• Maintaining and Updating all HR Control Files
• Preparation of HR Reports being sent to Management
• Providing support to the HR Department in developing HR Procedures
2014
-
2015
Circle Corporate Inc.
(HR and ADMIN OFFICER)
• Responsible for the implementation of Employee Welfare and Relations Programs and Activities Monthly Wellness, Employees quarterly birthday bash, Teambuilding Programs, Outing, Christmas Party, Special Site Programs, CSR Activities
• Assists in the creation of the annual HR Calendar and HR Activities Budget
• Consolidates HR Reports of Site HR Officers
• Coordinates for all inter-departmental / site communications memos, announcements
• Coordinates logistics and other material requirements for all SBUs and Sites Employee Activities Alabang, Pampanga, Zambales
• Coordinates for Health, Safety, and Security Programs for all SBUs
• Assists in Strategic Planning Sessions and Workshops for all SBUs
• Oversees HR and Admin Assistant / Receptionist
• Supervision of outsourced staff drivers, utilities & messengers
• Coordinates with suppliers/ service providers
• Handles renovation projects, renovation permits, and asset turnovers
2012
-
2014
Toyota Financial Services Philippines
(PREVENTIVE TEAM LEADER)
• Reviews and monitors current accounts particularly Over-the-Counter payments and Post-Dated-Checks to prevent delinquency of the accounts
• Prepares the daily, weekly, and monthly reports, especially the productivity of each team member
• Handles client concerns, issues, and queries
• Performs other job-related duties as assigned
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.