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Bachelor of Science in Nursing
University of Cebu
Hi I'm Mich: Your New Best Virtual Assistant
I have an experienced as a Data Entry Analyst and Lead Generalist. I did email marketing for my job . Do research, Importing files in the system. I had also experienced as a General Back Office Support for Best Buy account. Taking back office queues, taking call and email support.
Detail-oriented Data Entry Analyst with extensive experience in email marketing and technical support. Proven ability to manage back office operations and enhance customer satisfaction through effective communication and problem-solving skills.”
I had an experienced of being a Customer /Technical Support for an Internet and Phone account. I'm handling a high volume of incoming calls, addressing customer inquiries, troubleshooting technical issues, and guiding users through various services.
Professional Skills
Social Media Management
Data Entry
Lead Generator
Bookeeper
Graphic Designer
SEO Specialist
Certificates
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My Experience and Education
2019
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2024
Office Partners360
(Data Analyst/ CSR)
A Data Analyst collects, processes, and performs statistical analyses on large data sets to help companies make data-driven decisions. Their primary tasks include cleaning and organizing raw data, using analytical tools to identify trends and patterns, and generating insights through statistical methods.
2017
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2019
Reeracoen BPO Inc.
(Data Entry Representative)
Data Entry Representative is responsible for accurately entering, managing, and maintaining data within a company’s systems or databases. Entering data from various sources, such as physical documents, spreadsheets, or online forms, ensuring accuracy and completeness. Reviewing entered data for errors or inconsistencies, verifying accuracy through cross-referencing, and following up to correct mistakes. Organizing information into appropriate fields, categories, or structures for easy retrieval and reporting. We often work with software such as spreadsheets, CRM systems, and databases, and need attention to detail, organization skills, and basic computer proficiency.
2016
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2017
Wipro
(Post Purchase Support)
Post Purchase Support refers to the services and assistance provided to customers after they have made a purchase. Handle account from General Back Office Support. Providing assistance with inquiries, issues, or concerns related to the product or service purchased. This can include phone support, live chat, and email communication. Managing the process of returning or exchanging products, including clear policies, instructions, and facilitating smooth transactions. Informing customers about warranty coverage and handling repair requests, ensuring products are serviced efficiently. Offering guidance or services for setting up or installing products, which can include tutorials, manuals, or in-home support. Implementing programs to reward repeat customers, encouraging continued engagement with the brand. Gathering customer feedback through surveys or reviews to improve products and services, and to understand customer experiences.
2015
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2016
Convergys
(Technical Support Representative)
Provides assistance to customers or users experiencing technical issues with products or services. Diagnosing problems over the phone, via email, or through chat, and guiding customers through step-by-step solutions. Addressing inquiries about product features, functionality, and usage, while ensuring customer satisfaction. Recording customer interactions and technical issues in a database to track trends and contribute to knowledge bases. Maintaining an in-depth understanding of the company's products and services to effectively resolve issues. Identifying complex problems that require higher-level support and escalating them to appropriate teams.
My Services
SEO Specialist
SEO Specialist improves a website's visibility in search engines like Google aiming to increase organic non-paid traffic
Graphic Designer
Graphic designer uses visual elements to communicate ideas and solve design challenges for brands, products or messages.
Lead Generator
A lead generator is responsible for identifying, attracting, and engaging potential customers (leads) for a business.
Bookkeeper
A bookkeeper is responsible for recording and maintaining an organization’s financial transactions and records.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.