2000
Bachelor of Arts in Broadcasting
Polytechnic University of the Philippines
More Info About Me
As a former customer service representative with over ten years of experience in the BPO industry for US-based companies, I developed strong interpersonal communication and organizational and time management skills, which are very important when working as a Virtual Assistant.
I have continuously upskilled through online courses and internships. I aim to apply my skills, experience, and abilities to help clients achieve their business goals. I am committed to making a positive impact on the business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
-
2022
Hinduja Global Solutions
(Customer Service Representative)
Receives calls from customers, evaluates the situation, discovers the location of stranded drivers, and gathers information about their broken-down vehicles. Advises drivers on staying safe until aid arrives. Call service providers and give the details of the driver.
2018
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2020
24/7ai
(Customer Service Representative)
Handles inbound calls from one of the leading retail stores in the United States. Identify, investigate, and deal with customer issues accordingly. Ensures delivery of excellent service through accurate processing of customers’ requests.
2018
-
2019
Transcription Puppy
(Proofreader)
Review manuscripts before typesetting to find and correct mistakes. Read through typescripts to detect and highlight typographical or grammatical errors.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.