2017
Bachelor of Science in Management and Accountancy
Divine Word College of Legazpi
More Info About Me
I have over 8 years of experience in loan processor and financial operations, excelling in roles that demand precision, adaptability, and proactive problem-solving. My background in operations and administrative support has equipped me to thrive under pressure, streamline workflows, and provide structure in fast-paced environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2025
AWMSLAI
(Membership / Loan Processor)
-Resolved Member Issues: I addressed and resolved member complaints and issues promptly by investigating concerns, providing solutions, and ensuring a satisfactory resolution, thereby enhancing overall member satisfaction.
-Facilitated Membership and Loan processing
2024
-
2025
AFPSLAI
(Branch Operations Support Services Group (BOOSG) Staff)
-Facilitated Online Membership Updates
-Answering phone calls and email inquiries from the members and respected clients.
2017
-
2024
ACDI MPC
(Collection and Billing Staff, Insurance Claims Staff)
- Managed Accounts Receivables: I oversaw the collection of outstanding payments from members and clients, ensuring that all
collections were timely and accurate.
- Customer Interaction: I communicated directly with members and clients to address payment queries, resolve disputes, and negotiate
payment plans.
- Maintained Records: I kept comprehensive and up-to-date records of all transactions, including payments received, account
balances, and any discrepancies.
- Prepared Reports: I compiled and presented regular reports on collection activities, outstanding balances, and recovery rates to
management.
- Conducted Follow-Ups: I performed follow-up calls and sent reminders to members regarding overdue payments to keep collections
on track.
- Collaborated with Departments: I worked closely with accounting and customer service departments to address and resolve payment
related issues.
- Updated Systems: I updated and maintained the collection management system with accurate and current information on accounts.
- Moreover, I implemented and refined collection strategies to improve efficiency and reduce overdue accounts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.